{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","results":{"codes":[]},"settings":"","params":[]},"next":{"description":"","pages":[]},"title":"Payment & Processor Errors","type":"basic","slug":"payment-errors","excerpt":"","body":"The following errors can be returned in response to requests related to payment processing, including Order, Shopping Context, and Subscription requests. \n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Name\",\n \"h-1\": \"Description\",\n \"h-2\": \"Code\",\n \"60-0\": \"INVALID_VAT_ID\",\n \"60-1\": \"The VAT ID passed in the request is invalid.\",\n \"60-2\": \"-\",\n \"0-0\": \"AMOUNT_EXCEEDED_MAXIMUM_ALLOWED_FRACTION_DIGITS\",\n \"0-1\": \"Exceeded maximum fraction digits for currency [USD]. Maximum is [2].\",\n \"0-2\": \"14021\",\n \"4-0\": \"AUTHORIZATION_NEEDED_BEFORE_CAPTURE\",\n \"4-1\": \"Authorization must be performed before capture.\",\n \"4-2\": \"-\",\n \"6-0\": \"BLS_CONNECTION_PROBLEM\",\n \"6-1\": \"Your payment request could not be successfully completed.\",\n \"6-2\": \"14002\",\n \"7-0\": \"BLS_ECP_WRONG_BANK_DETAILS\",\n \"7-1\": \"Your payment request could not be successfully completed.\",\n \"7-2\": \"14002\",\n \"8-0\": \"BLS_ERROR_IN_PROCESSING_SUBSCRIPTION_PAYMENT\",\n \"8-2\": \"14002\",\n \"8-1\": \"Your payment request could not be successfully completed.\",\n \"9-0\": \"BLS_NO_SUCH_SHOPPER_PAYMENT_METHOD\",\n \"9-1\": \"Your payment request could not be successfully completed.\",\n \"9-2\": \"14002\",\n \"10-0\": \"CALL_ISSUER\",\n \"10-1\": \"Payment processing failure due to an unspecified error. Please contact the issuing bank.\",\n \"10-2\": \"14002\",\n \"11-0\": \"CARD_LOST_OR_STOLEN\",\n \"11-1\": \"The card is lost or stolen.\\nYour payment request could not be successfully completed.\\nRetry the transaction using a different card or decline the transaction.\",\n \"11-2\": \"14002\",\n \"12-0\": \"CART_OR_CART_PARAMS_REQUIRED\",\n \"12-1\": \"Shopping cart or shopping cart parameters are required.\",\n \"12-2\": \"-\",\n \"13-0\": \"CDOD_NOT_SUPPORTED_IN_CART\",\n \"13-1\": \"The cart contains CDoD but no item in the cart supports CDoD.\",\n \"13-2\": \"13005\",\n \"14-0\": \"CHANGING_SUBSCRIPTION_SKU_NOT_SUPPORTED\",\n \"14-1\": \"Changing SKU for subscription is not supported.\",\n \"14-2\": \"-\",\n \"15-0\": \"CLIENT_ENCRYPTION_BAD_INPUT\",\n \"15-1\": \"Credit card details decryption failed due to invalid input.\",\n \"15-2\": \"19000\",\n \"16-2\": \"19000\",\n \"17-2\": \"19000\",\n \"16-0\": \"CLIENT_ENCRYPTION_BAD_PUBLIC_KEY\",\n \"16-1\": \"Credit card details decryption failed due to invalid public key.\",\n \"17-1\": \"Credit card details decryption failed.\",\n \"17-0\": \"CLIENT_ENCRYPTION_GENERAL_FAILURE\",\n \"18-0\": \"COUPON_CODE_REQUIRED\",\n \"18-1\": \"Coupon code is required.\",\n \"19-0\": \"COUPON_NOT_FOUND\",\n \"19-1\": \"Coupon was not found.\",\n \"18-2\": \"-\",\n \"19-2\": \"-\",\n \"21-0\": \"CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED\",\n \"21-1\": \"Shopper credit card cannot contain both plain and encrypted details.\\nCorrect the shopper details and resubmit.\",\n \"22-0\": \"CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED\",\n \"22-1\": \"Credit card encrypted number is required.\\nAdd the encrypted card number and resubmit.\",\n \"23-0\": \"CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED\",\n \"23-1\": \"Credit card encrypted security code is required. Add the encrypted security code and resubmit.\",\n \"21-2\": \"-\",\n \"22-2\": \"-\",\n \"23-2\": \"-\",\n \"24-0\": \"CURRENCY_CODE_NOT_FOUND\",\n \"24-1\": \"The Currency Code passed in the request was not found.\",\n \"24-2\": \"13001\",\n \"136-1\": \"Charge price must be passed and contain a valid amount.\",\n \"136-0\": \"-\",\n \"136-2\": \"10001\",\n \"138-1\": \"ExpectedTotalPrice must be passed and contain a valid amount.\",\n \"138-2\": \"10001\",\n \"138-0\": \"-\",\n \"25-0\": \"CUSTOM_PARAMETER_NOT_FOUND\",\n \"25-1\": \"Custom parameter was not found.\",\n \"25-2\": \"1000\",\n \"26-0\": \"CVV_ERROR\",\n \"26-1\": \"Payment processing failure due to CVV error.\\nCorrect the CVV code and retry the transaction.\",\n \"26-2\": \"14002\",\n \"27-2\": \"14002\",\n \"27-0\": \"DO_NOT_HONOR\",\n \"27-1\": \"Payment processing failure due to issuing bank decline. Try another payment method or wait 24 hours before trying again.\",\n \"28-2\": \"13006\",\n \"28-1\": \"The cart contains EDW but no item in the cart supports EDW.\",\n \"28-0\": \"EDW_NOT_SUPPORTED_IN_CART\",\n \"29-0\": \"EMPTY_CART\",\n \"29-1\": \"The shopping cart is empty.\",\n \"29-2\": \"-\",\n \"30-2\": \"-\",\n \"30-0\": \"EMPTY_RESULT\",\n \"30-1\": \"The parameters specified to the service lead to an empty result.\",\n \"31-0\": \"EXPECTED_TOTAL_PRICE_FAILURE\",\n \"31-1\": \"Expected total price does not match the calculated total price.\\n*or*\\nTransaction could not be completed due to unsupported currency\",\n \"31-2\": \"15003\",\n \"32-0\": \"EXPIRED_CARD\",\n \"32-1\": \"Your payment request could not be successfully completed.\\nCorrect the expiration date and retry. If the transaction still fails, retry with a different payment method or decline the transaction.\",\n \"32-2\": \"14002\",\n \"33-0\": \"FAILED_CREATING_PAYPAL_TOKEN\",\n \"33-1\": \"Internal processing error, please contact support.\",\n \"33-2\": \"14010\",\n \"34-0\": \"GENERAL_PAYMENT_PROCESSING_ERROR\",\n \"34-2\": \"14002\",\n \"34-1\": \"A general payment failure has occurred.\\nYour payment request could not be successfully completed.\",\n \"35-0\": \"HIGH_RISK_ERROR\",\n \"35-1\": \"Payment processing failure due to high risk.\",\n \"35-2\": \"14002\",\n \"36-0\": \"ILLEGAL_PAYPAL_ORDER_STATUS\",\n \"36-1\": \"Operation not supported for unmanaged PayPal order with id ${orderId}.\",\n \"36-2\": \"14012\",\n \"37-0\": \"INACTIVE_SUBSCRIPTION\",\n \"37-1\": \"Subscription Charge creation failure since the subscription {Subscription ID} is in a non-active state.\",\n \"37-2\": \"90024\",\n \"38-0\": \"INCORRECT_INFORMATION\",\n \"38-1\": \"Payment processing failure due to incorrect information.\\n\\n*Description will contain additional information about the specific error.*\",\n \"38-2\": \"14002\",\n \"40-0\": \"INSUFFICIENT_FUNDS\",\n \"40-1\": \"Your payment request could not be successfully completed.\\nRetry the transaction at a later date, use a new payment method or decline the transaction.\",\n \"40-2\": \"14002\",\n \"41-0\": \"INSUFFICIENT_FUNDS_FOR_REFUND\",\n \"41-1\": \"There are not enough funds in your account to issue this refund, please contact support:::at:::bluesnap.com\",\n \"41-2\": \"14008\",\n \"42-0\": \"INVALID_AFFILIATE_ID\",\n \"42-1\": \"Invalid affiliate ID.\",\n \"42-2\": \"1000\",\n \"43-0\": \"INVALID_AMOUNT\",\n \"43-1\": \"Payment processing failure due to invalid amount for this transaction.\",\n \"43-2\": \"14002\",\n \"44-0\": \"INVALID_BANK_COUNTRY\",\n \"44-1\": \"The bank country passed in the request is invalid.\",\n \"44-2\": \"-\",\n \"45-0\": \"INVALID_CANCELLATION_REASON\",\n \"45-1\": \"The cancellation reason passed in the request is invalid.\",\n \"45-2\": \"90031\",\n \"46-0\": \"INVALID_CARD_NUMBER\",\n \"59-0\": \"INVALID_TRANSACTION_TYPE\",\n \"59-2\": \"7\",\n \"59-1\": \"Transaction type is invalid.\\n**Note:** HTTP status is 403 Forbidden.\",\n \"47-0\": \"INVALID_CARD_TYPE\",\n \"46-1\": \"Payment processing failure due to invalid card number.\\nCorrect the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.\",\n \"46-2\": \"14002\",\n \"47-2\": \"14002\",\n \"47-1\": \"Payment processing failure due to invalid card type.\\nCorrect the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.\",\n \"48-0\": \"INVALID_CURRENCY\",\n \"48-1\": \"Updating subscription failed due to invalid currency code.\",\n \"48-2\": \"-\",\n \"49-0\": \"INVALID_CUSTOM_PARAMETER\",\n \"49-1\": \"The custom parameter passed in the request is invalid.\",\n \"49-2\": \"1000\",\n \"50-0\": \"INVALID_INPUT\",\n \"50-1\": \"One or more parameters specified to the service are invalid.\",\n \"50-2\": \"-\",\n \"51-0\": \"INVALID_IP_ADDRESS\",\n \"51-1\": \"The IP address passed in the request is invalid.\",\n \"51-2\": \"15001\",\n \"52-0\": \"INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS\",\n \"52-1\": \"The number of shopper payment methods is invalid.\",\n \"52-2\": \"1000\",\n \"53-0\": \"INVALID_PAGE_NAME\",\n \"53-1\": \"Page name is invalid or missing.\",\n \"53-2\": \"-\",\n \"54-0\": \"INVALID_PIN_OR_PW_OR_ID_ERROR\",\n \"54-1\": \"Payment processing failure due to invalid PIN or password or ID error.\",\n \"54-2\": \"14002\",\n \"55-0\": \"INVALID_SHOPPER_ID\",\n \"55-1\": \"The Shopper ID passed in the request is invalid.\",\n \"55-2\": \"-\",\n \"56-0\": \"INVALID_SKU_PARAMETER\",\n \"56-1\": \"Invalid SKU parameter.\",\n \"56-2\": \"-\",\n \"57-0\": \"INVALID_STEP_FIELD\",\n \"57-1\": \"Invalid step field.\",\n \"57-2\": \"-\",\n \"61-0\": \"INVOICE_ALREADY_REFUNDED\",\n \"61-1\": \"Invoice has already been refunded.\",\n \"61-2\": \"14009\",\n \"63-0\": \"INVOICE_ID_NOT_FOUND\",\n \"63-1\": \"The invoice ID passed in the request was not found.\",\n \"63-2\": \"1000\",\n \"64-0\": \"LICENSE_KEY_REGENERATION_GENERAL_FAILURE\",\n \"64-1\": \"License key regeneration errors.\",\n \"64-2\": \"1000\",\n \"65-0\": \"LIMIT_EXCEEDED\",\n \"65-1\": \"Payment processing failure because card limit has exceeded.\\nRetry the transaction later, use a new payment method, or decline the transaction.\",\n \"65-2\": \"14002\",\n \"66-0\": \"MISSING_PARAMETER_KEY_OR_VALUE\",\n \"66-1\": \"Missing parameter key or value.\",\n \"66-2\": \"-\",\n \"67-0\": \"MULTIPLE_PAYMENT_METHODS_NON_SELECTED\",\n \"67-1\": \"Shopper has multiple payment methods, but none is selected.\\nCorrect the payment method and resubmit.\",\n \"67-2\": \"16003\",\n \"68-0\": \"NEGATIVE_AMOUNT_FAILURE\",\n \"68-1\": \"The total amount is negative.\",\n \"68-2\": \"1000\",\n \"69-0\": \"NEXT_CHARGE_AMOUNT_REQUIRED\",\n \"70-0\": \"NEXT_CHARGE_CURRENCY_REQUIRED\",\n \"71-0\": \"NEXT_CHARGE_NEGATIVE_AMOUNT_FAILURE\",\n \"69-1\": \"Next charge amount is required.\",\n \"70-1\": \"Next charge currency is required\",\n \"71-1\": \"The next charge amount passed in the request is negative.\",\n \"69-2\": \"90027\",\n \"70-2\": \"90029\",\n \"71-2\": \"90028\",\n \"72-0\": \"NO_AVAILABLE_PROCESSORS\",\n \"72-1\": \"There are no available processors for the specific request.\",\n \"72-2\": \"14016\",\n \"73-0\": \"NO_SHOPPER_FOR_SUBSCRIPTION_ID\",\n \"73-1\": \"Shopper not found for subscription ID\",\n \"73-2\": \"-\",\n \"74-0\": \"NON_POSITIVE_AMOUNT_FAILURE\",\n \"74-1\": \"Partial refund failed because the given amount must be greater than zero.\",\n \"74-2\": \"14018\",\n \"75-0\": \"NON_POSITIVE_QUANTITY\",\n \"75-1\": \"The quantity passed in the request is 0 or negative.\",\n \"75-2\": \"13004\",\n \"76-0\": \"ORDER_INVOICE_OR_SUBSCRIPTION_ID_REQUIRED\",\n \"76-1\": \"Order invoice or subscription ID is required.\",\n \"76-2\": \"-\",\n \"77-0\": \"ORDER_NOT_FOUND\",\n \"77-1\": \"The order ID passed in the request was not found.\",\n \"77-2\": \"90014\",\n \"78-0\": \"PARTIAL_REFUND_AMOUNT_REQUIRED\",\n \"78-1\": \"The partial refund amount is required.\",\n \"78-2\": \"14017\",\n \"82-0\": \"PARTIAL_REFUND_MORE_THAN_ONE_SKU\",\n \"82-1\": \"Partial refund failed because only financial transactions which contain exactly one sku can be partially refunded.\",\n \"82-2\": \"14019\",\n \"86-0\": \"PAYMENT_INFO_REQUIRED\",\n \"86-1\": \"Payment info is required.\",\n \"86-2\": \"15009\",\n \"88-0\": \"PAYMENT_METHOD_NOT_SUPPORTED\",\n \"88-1\": \"Payment processing failure because the attempted operation is not supported for this payment method.\",\n \"88-2\": \"14011\",\n \"89-0\": \"PAYPAL_CUSTOM_PLAN_NOT_SUPPORTED\",\n \"90-0\": \"PAYPAL_SUBSCRIPTION_DATA_MISMATCH\",\n \"91-0\": \"PAYPAL_TOO_MANY_SUBSCRIPTIONS\",\n \"89-1\": \"Custom plan subscriptions are not supported in PayPal. Please choose an alternative payment method.\",\n \"89-2\": \"17002\",\n \"90-2\": \"90026\",\n \"90-1\": \"Updating PayPal subscription failed due to data mismatch.\",\n \"91-1\": \"Multiple subscriptions are not supported in PayPal. Please choose an alternative payment method.\",\n \"91-2\": \"17001\",\n \"92-0\": \"PERSISTED_SHOPPING_CONTEXT_NOT_FOUND\",\n \"92-1\": \"Persisted shopping context is not found.\",\n \"92-2\": \"1000 or 90014\",\n \"93-0\": \"PICKUP_CARD\",\n \"93-1\": \"Payment processing failure. The card has been reported lost or stolen and should be removed from use.\",\n \"93-2\": \"14002\",\n \"94-0\": \"PLAN_CHANGE_WITH_MORE_THAN_ONE_SKU\",\n \"94-1\": \"Plan change with more than one SKU.\",\n \"94-2\": \"-\",\n \"95-0\": \"PROCESSING_AMOUNT_ERROR\",\n \"95-1\": \"Payment processing failure due to invalid amount for this transaction.\\nValidate the amount submitted is correct and resubmit. If the transaction still fails decline the transaction.\",\n \"95-2\": \"14002\",\n \"96-0\": \"PROCESSING_DUPLICATE\",\n \"96-1\": \"Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.\",\n \"96-2\": \"14002\",\n \"97-0\": \"PROCESSING_GENERAL_DECLINE\",\n \"97-2\": \"14002\",\n \"97-1\": \"Payment processing failure due to an unspecified error returned. Retry the transaction and if problem continues contact the issuing bank, or decline the transaction.\",\n \"98-0\": \"PROCESSING_TIMEOUT\",\n \"98-1\": \"Payment processing failure due to timeout.\\nRetry the transaction.\",\n \"98-2\": \"14002\",\n \"99-0\": \"REFUND_FAILED\",\n \"99-1\": \"A general payment failure has occurred for this refund.\",\n \"99-2\": \"14002\",\n \"100-0\": \"REFUND_GENERAL_FAILURE\",\n \"100-2\": \"14004\",\n \"100-1\": \"A failure has occurred. Please contact BlueSnap support for further assistance.\\nRetry the transaction.\\n\\n*or*\\n\\nTransaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again.\",\n \"102-0\": \"REFUND_MAX_AMOUNT_FAILURE\",\n \"102-1\": \"Refund amount cannot be more than the refundable order amount.\\nCorrect amount and resubmit.\",\n \"102-2\": \"14006\",\n \"103-0\": \"REFUND_MIN_AMOUNT_FAILURE\",\n \"103-1\": \"Refund amount must be greater than 0.\\nCorrect the amount and resubmit.\",\n \"103-2\": \"14005\",\n \"104-0\": \"REFUND_ORDER_WITH_ZERO_TOTAL_AMOUNT\",\n \"104-1\": \"The refund couldn't be issued since the original order has a zero total amount\",\n \"104-2\": \"14015\",\n \"105-0\": \"REFUND_PERIOD_EXPIRED\",\n \"106-0\": \"REFUND_WITHOUT_REFUNDABLE_PAYMENTS\",\n \"105-1\": \"The time limit to perform a refund on this transaction has expired.\",\n \"105-2\": \"14007\",\n \"106-2\": \"14013\",\n \"106-1\": \"The refund couldn't be issued since the original order doesn't contain any refundable items.\",\n \"107-0\": \"RESTRICTED_CARD\",\n \"107-1\": \"Payment processing failure due to restricted card.\",\n \"107-2\": \"14002\",\n \"108-0\": \"SELLER_ID_REQUIRED\",\n \"108-1\": \"Seller ID is required.\",\n \"108-2\": \"-\",\n \"109-0\": \"SHOPPER_CREATING_SELLER_MISMATCH\",\n \"109-1\": \"Seller and shopper creating seller mismatch for subscription.\",\n \"109-2\": \"-\",\n \"110-0\": \"SHOPPER_ID_MISMATCH\",\n \"110-1\": \"Shopper ID mismatch.\",\n \"110-2\": \"90025\",\n \"111-0\": \"SHOPPER_ID_REQUIRED\",\n \"111-1\": \"Shopper ID is required.\",\n \"111-2\": \"16001 or empty\",\n \"112-0\": \"SHOPPER_IP_REQUIRED\",\n \"112-1\": \"Shopper IP address is required.\",\n \"112-2\": \"10001\",\n \"113-0\": \"SHOPPER_NOT_FOUND\",\n \"113-2\": \"15008\",\n \"113-1\": \"The Shopper ID passed in the request was not found.\\nValidate the shopper id is correct and resubmit.\",\n \"114-0\": \"SKRILL_PROCESSING_FAILURE\",\n \"114-1\": \"Skrill processing failure.\",\n \"114-2\": \"1000\",\n \"115-0\": \"SKU_NOT_FOUND\",\n \"115-1\": \"The SKU ID passed in the request was not found.\",\n \"115-2\": \"15007\",\n \"117-0\": \"SUBSCRIPTION_CHARGE_NOT_FOUND\",\n \"117-1\": \"The subscription charge ID passed in the request was not found.\\nSubscription Charge retrieval service failure because subscriptionCharge ID: {charge id} was not found.\",\n \"117-2\": \"-\",\n \"118-0\": \"SUBSCRIPTION_ID_REQUIRED\",\n \"118-1\": \"Subscription ID is required.\",\n \"118-2\": \"-\",\n \"119-0\": \"SUBSCRIPTION_NOT_FOUND\",\n \"119-1\": \"The subscription ID passed in the request was not found.\",\n \"119-2\": \"90009 or empty\",\n \"121-0\": \"SYSTEM_TECHNICAL_ERROR\",\n \"121-2\": \"14002\",\n \"121-1\": \"Payment processing failure due to system technical error.\\nRetry the transaction\",\n \"122-0\": \"THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE\",\n \"122-2\": \"14002\",\n \"122-1\": \"Payment processing failure because the issuer is unavailable or offline.\\nRetry the transaction.\",\n \"124-0\": \"THREE_D_SECURITY_AUTHENTICATION_REQUIRED\",\n \"124-1\": \"3D security authentication is required.\",\n \"124-2\": \"14001\",\n \"123-0\": \"THREE_D_SECURE_FAILURE\",\n \"123-1\": \"Payment processing failure due to 3D secure failure.\",\n \"123-2\": \"14002\",\n \"125-0\": \"TOO_MANY_PAYMENT_METHODS_SELECTED\",\n \"125-1\": \"Only one selected payment method is allowed for shopper.\",\n \"125-2\": \"16002\",\n \"126-0\": \"UNKNOWN_COUNTRY_CODE\",\n \"127-0\": \"UNKNOWN_COUNTRY_FOR_IP_ADDRESS\",\n \"128-0\": \"UNKNOWN_CURRENCY\",\n \"129-0\": \"UNKNOWN_STATE_CODE\",\n \"130-0\": \"UNKNOWN_STATE_FOR_IP_ADDRESS\",\n \"126-1\": \"Unknown country code.\",\n \"126-2\": \"-\",\n \"127-1\": \"Country cannot be resolved according to IP address.\",\n \"127-2\": \"15001\",\n \"128-1\": \"Currency can not be resolved. Missing currency or country or IP.\",\n \"128-2\": \"-\",\n \"129-1\": \"Unknown state code.\",\n \"129-2\": \"-\",\n \"130-1\": \"State cannot be resolved according to IP address.\",\n \"130-2\": \"15001\",\n \"131-0\": \"UPDATE_SELLER_ID_NOT_ALLOWED\",\n \"131-1\": \"Updating Seller ID for Invoice template is not allowed.\",\n \"131-2\": \"-\",\n \"132-0\": \"UPDATE_SUBSCRIPTION_FAILED\",\n \"132-1\": \"Updating subscription failed due to bad request.\",\n \"132-2\": \"90032\",\n \"133-0\": \"USER_NOT_AUTHORIZED\",\n \"133-1\": \"The user is not authorized to perform this operation.\",\n \"133-2\": \"24012 or empty\",\n \"134-0\": \"VAT_VALIDATOR_GENERAL_FAILURE\",\n \"134-1\": \"General Vat ID validation failure.\",\n \"134-2\": \"1000 or empty\",\n \"137-0\": \"-\",\n \"137-1\": \"ECP details couldn't be verified\",\n \"137-2\": \"14014\",\n \"140-1\": \"The Public key used for encryption is not valid.\",\n \"139-1\": \"The input passed for decryption is not valid.\",\n \"140-2\": \"19001\",\n \"139-2\": \"19002\",\n \"120-0\": \"SWITCH_PLAN_ERROR\",\n \"120-2\": \"90021\",\n \"120-1\": \"Failure during the switch plan procedure.\",\n \"62-0\": \"INVOICE_ALREADY_FULLY_REFUNDED\",\n \"62-1\": \"Invoice has already been fully refunded.\",\n \"62-2\": \"14022\",\n \"101-0\": \"REFUND_IN_PROCESS\",\n \"101-1\": \"Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request.\",\n \"101-2\": \"14023\",\n \"83-0\": \"PARTIAL_REFUND_NOT_SUPPORTED\",\n \"83-1\": \"Invoice cannot be partially refunded.\",\n \"83-2\": \"14024\",\n \"79-0\": \"PARTIAL_REFUND_INVALID_AMOUNT\",\n \"79-1\": \"Simultaneous usage of invoice refund amount and SKU refund amount parameters is not allowed.\",\n \"79-2\": \"14025\",\n \"81-0\": \"PARTIAL_REFUND_INVALID_SKU_REFUND_AMOUNT\",\n \"81-1\": \"SKU amount is invalid.\",\n \"81-2\": \"14026\",\n \"84-0\": \"PARTIAL_REFUND_SKU_ERROR\",\n \"84-1\": \"SKU amount is required for partial refunds.\",\n \"84-2\": \"14027\",\n \"80-0\": \"PARTIAL_REFUND_INVALID_SKU\",\n \"80-1\": \"SKU does not relate to specified invoice.\",\n \"80-2\": \"14028\",\n \"85-0\": \"PARTIAL_REFUND_SKU_AMOUNT_MAX_AMOUNT_FAILURE\",\n \"85-1\": \"SKU amount exceeds maximum amount allowed for that SKU.\",\n \"85-2\": \"14029\",\n \"20-0\": \"ONLY_ONE_COUPON_PER_ORDER\",\n \"20-1\": \"Only one coupon can be used for each order.\",\n \"20-2\": \"80200\",\n \"1-0\": \"AUTHORIZATION_AMOUNT_ALREADY_REVERSED\",\n \"1-2\": \"14002\",\n \"1-1\": \"Payment processing failure because the authorization has already been reversed.\",\n \"2-0\": \"AUTHORIZATION_AMOUNT_NOT_VALID\",\n \"2-1\": \"Payment processing failure due to invalid amount for this transaction.\",\n \"2-2\": \"14002\",\n \"3-0\": \"AUTHORIZATION_EXPIRED\",\n \"3-2\": \"14002\",\n \"3-1\": \"Payment processing failure because the authorization has expired.\",\n \"5-0\": \"AUTHORIZATION_NOT_FOUND\",\n \"5-1\": \"Payment processing failure because the authorization was not found.\",\n \"5-2\": \"14002\",\n \"58-0\": \"INVALID_TRANSACTION\",\n \"58-1\": \"Payment processing failure because this transaction is not allowed by the issuer.\",\n \"58-2\": \"14002\",\n \"39-0\": \"INCORRECT_SETUP\",\n \"39-1\": \"Payment processing failure due to incorrect setup.\",\n \"39-2\": \"14002\",\n \"87-0\": \"PAYMENT_METHOD_NOT_REFUNDABLE\",\n \"87-1\": \"Contact [Merchant Support](https://bluesnap.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000127087) to issue this refund.\",\n \"87-2\": \"14048\",\n \"135-0\": \"VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND\",\n \"135-1\": \"There are not enough funds in vendor account to issue this refund. Contact [Merchant Support](https://bluesnap.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000127087).\",\n \"135-2\": \"14049\",\n \"116-2\": \"14002\",\n \"116-0\": \"STRONG_CUSTOMER_AUTHENTICATION_REQUIRED\",\n \"116-1\": \"The transaction failed because there is no strong customer authentication.\"\n },\n \"cols\": 3,\n \"rows\": 141\n}\n[/block]","updates":[],"order":5,"isReference":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"61a5033cd3c4d201e7b58482","project":"57336fd5a6a9c40e00e13a0b","version":{"version":"8976-Extended","version_clean":"8976.0.0-Extended","codename":"3.40 Release","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":["61a5033cd3c4d201e7b583ba","61a5033cd3c4d201e7b583bb","61a5033cd3c4d201e7b583bc","61a5033cd3c4d201e7b583bd","61a5033cd3c4d201e7b583be","61a5033cd3c4d201e7b583bf","61a5033cd3c4d201e7b583c0","61a5033cd3c4d201e7b583c1","61a5033cd3c4d201e7b583c2","61a5033cd3c4d201e7b583c3","61a5033cd3c4d201e7b583c4"],"_id":"61a5033cd3c4d201e7b5848b","project":"57336fd5a6a9c40e00e13a0b","__v":0,"forked_from":"6040037678d626005641a154","createdAt":"2018-04-24T15:33:45.744Z","releaseDate":"2018-04-24T15:33:45.744Z"},"category":{"sync":{"isSync":false,"url":""},"pages":[],"title":"Errors","slug":"errors","order":7,"from_sync":false,"reference":false,"_id":"61a5033cd3c4d201e7b583c1","version":"61a5033cd3c4d201e7b5848b","project":"57336fd5a6a9c40e00e13a0b","createdAt":"2015-10-15T16:21:09.840Z","__v":0},"user":"5beb1b96bc2003003ecd645e","createdAt":"2019-07-23T16:30:51.837Z","__v":0,"parentDoc":null}
Payment & Processor Errors
The following errors can be returned in response to requests related to payment processing, including Order, Shopping Context, and Subscription requests.
AMOUNT_EXCEEDED_MAXIMUM_ALLOWED_FRACTION_DIGITS
Exceeded maximum fraction digits for currency [USD]. Maximum is [2].
14021
AUTHORIZATION_AMOUNT_ALREADY_REVERSED
Payment processing failure because the authorization has already been reversed.
14002
AUTHORIZATION_AMOUNT_NOT_VALID
Payment processing failure due to invalid amount for this transaction.
14002
AUTHORIZATION_EXPIRED
Payment processing failure because the authorization has expired.
14002
AUTHORIZATION_NEEDED_BEFORE_CAPTURE
Authorization must be performed before capture.
-
AUTHORIZATION_NOT_FOUND
Payment processing failure because the authorization was not found.
14002
BLS_CONNECTION_PROBLEM
Your payment request could not be successfully completed.
14002
BLS_ECP_WRONG_BANK_DETAILS
Your payment request could not be successfully completed.
14002
BLS_ERROR_IN_PROCESSING_SUBSCRIPTION_PAYMENT
Your payment request could not be successfully completed.
14002
BLS_NO_SUCH_SHOPPER_PAYMENT_METHOD
Your payment request could not be successfully completed.
14002
CALL_ISSUER
Payment processing failure due to an unspecified error. Please contact the issuing bank.
14002
CARD_LOST_OR_STOLEN
The card is lost or stolen.
Your payment request could not be successfully completed.
Retry the transaction using a different card or decline the transaction.
14002
CART_OR_CART_PARAMS_REQUIRED
Shopping cart or shopping cart parameters are required.
-
CDOD_NOT_SUPPORTED_IN_CART
The cart contains CDoD but no item in the cart supports CDoD.
13005
CHANGING_SUBSCRIPTION_SKU_NOT_SUPPORTED
Changing SKU for subscription is not supported.
-
CLIENT_ENCRYPTION_BAD_INPUT
Credit card details decryption failed due to invalid input.
19000
CLIENT_ENCRYPTION_BAD_PUBLIC_KEY
Credit card details decryption failed due to invalid public key.
19000
CLIENT_ENCRYPTION_GENERAL_FAILURE
Credit card details decryption failed.
19000
COUPON_CODE_REQUIRED
Coupon code is required.
-
COUPON_NOT_FOUND
Coupon was not found.
-
ONLY_ONE_COUPON_PER_ORDER
Only one coupon can be used for each order.
80200
CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED
Shopper credit card cannot contain both plain and encrypted details.
Correct the shopper details and resubmit.
-
CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED
Credit card encrypted number is required.
Add the encrypted card number and resubmit.
-
CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED
Credit card encrypted security code is required. Add the encrypted security code and resubmit.
-
CURRENCY_CODE_NOT_FOUND
The Currency Code passed in the request was not found.
13001
CUSTOM_PARAMETER_NOT_FOUND
Custom parameter was not found.
1000
CVV_ERROR
Payment processing failure due to CVV error.
Correct the CVV code and retry the transaction.
14002
DO_NOT_HONOR
Payment processing failure due to issuing bank decline. Try another payment method or wait 24 hours before trying again.
14002
EDW_NOT_SUPPORTED_IN_CART
The cart contains EDW but no item in the cart supports EDW.
13006
EMPTY_CART
The shopping cart is empty.
-
EMPTY_RESULT
The parameters specified to the service lead to an empty result.
-
EXPECTED_TOTAL_PRICE_FAILURE
Expected total price does not match the calculated total price.
or
Transaction could not be completed due to unsupported currency
15003
EXPIRED_CARD
Your payment request could not be successfully completed.
Correct the expiration date and retry. If the transaction still fails, retry with a different payment method or decline the transaction.
14002
FAILED_CREATING_PAYPAL_TOKEN
Internal processing error, please contact support.
14010
GENERAL_PAYMENT_PROCESSING_ERROR
A general payment failure has occurred.
Your payment request could not be successfully completed.
14002
HIGH_RISK_ERROR
Payment processing failure due to high risk.
14002
ILLEGAL_PAYPAL_ORDER_STATUS
Operation not supported for unmanaged PayPal order with id ${orderId}.
14012
INACTIVE_SUBSCRIPTION
Subscription Charge creation failure since the subscription {Subscription ID} is in a non-active state.
90024
INCORRECT_INFORMATION
Payment processing failure due to incorrect information.
Description will contain additional information about the specific error.
14002
INCORRECT_SETUP
Payment processing failure due to incorrect setup.
14002
INSUFFICIENT_FUNDS
Your payment request could not be successfully completed.
Retry the transaction at a later date, use a new payment method or decline the transaction.
14002
INSUFFICIENT_FUNDS_FOR_REFUND
There are not enough funds in your account to issue this refund, please contact [email protected]
14008
INVALID_AFFILIATE_ID
Invalid affiliate ID.
1000
INVALID_AMOUNT
Payment processing failure due to invalid amount for this transaction.
14002
INVALID_BANK_COUNTRY
The bank country passed in the request is invalid.
-
INVALID_CANCELLATION_REASON
The cancellation reason passed in the request is invalid.
90031
INVALID_CARD_NUMBER
Payment processing failure due to invalid card number.
Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.
14002
INVALID_CARD_TYPE
Payment processing failure due to invalid card type.
Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.
14002
INVALID_CURRENCY
Updating subscription failed due to invalid currency code.
-
INVALID_CUSTOM_PARAMETER
The custom parameter passed in the request is invalid.
1000
INVALID_INPUT
One or more parameters specified to the service are invalid.
-
INVALID_IP_ADDRESS
The IP address passed in the request is invalid.
15001
INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS
The number of shopper payment methods is invalid.
1000
INVALID_PAGE_NAME
Page name is invalid or missing.
-
INVALID_PIN_OR_PW_OR_ID_ERROR
Payment processing failure due to invalid PIN or password or ID error.
14002
INVALID_SHOPPER_ID
The Shopper ID passed in the request is invalid.
-
INVALID_SKU_PARAMETER
Invalid SKU parameter.
-
INVALID_STEP_FIELD
Invalid step field.
-
INVALID_TRANSACTION
Payment processing failure because this transaction is not allowed by the issuer.
14002
INVALID_TRANSACTION_TYPE
Transaction type is invalid.
Note: HTTP status is 403 Forbidden.
7
INVALID_VAT_ID
The VAT ID passed in the request is invalid.
-
INVOICE_ALREADY_REFUNDED
Invoice has already been refunded.
14009
INVOICE_ALREADY_FULLY_REFUNDED
Invoice has already been fully refunded.
14022
INVOICE_ID_NOT_FOUND
The invoice ID passed in the request was not found.
1000
LICENSE_KEY_REGENERATION_GENERAL_FAILURE
License key regeneration errors.
1000
LIMIT_EXCEEDED
Payment processing failure because card limit has exceeded.
Retry the transaction later, use a new payment method, or decline the transaction.
14002
MISSING_PARAMETER_KEY_OR_VALUE
Missing parameter key or value.
-
MULTIPLE_PAYMENT_METHODS_NON_SELECTED
Shopper has multiple payment methods, but none is selected.
Correct the payment method and resubmit.
16003
NEGATIVE_AMOUNT_FAILURE
The total amount is negative.
1000
NEXT_CHARGE_AMOUNT_REQUIRED
Next charge amount is required.
90027
NEXT_CHARGE_CURRENCY_REQUIRED
Next charge currency is required
90029
NEXT_CHARGE_NEGATIVE_AMOUNT_FAILURE
The next charge amount passed in the request is negative.
90028
NO_AVAILABLE_PROCESSORS
There are no available processors for the specific request.
14016
NO_SHOPPER_FOR_SUBSCRIPTION_ID
Shopper not found for subscription ID
-
NON_POSITIVE_AMOUNT_FAILURE
Partial refund failed because the given amount must be greater than zero.
14018
NON_POSITIVE_QUANTITY
The quantity passed in the request is 0 or negative.
13004
ORDER_INVOICE_OR_SUBSCRIPTION_ID_REQUIRED
Order invoice or subscription ID is required.
-
ORDER_NOT_FOUND
The order ID passed in the request was not found.
90014
PARTIAL_REFUND_AMOUNT_REQUIRED
The partial refund amount is required.
14017
PARTIAL_REFUND_INVALID_AMOUNT
Simultaneous usage of invoice refund amount and SKU refund amount parameters is not allowed.
14025
PARTIAL_REFUND_INVALID_SKU
SKU does not relate to specified invoice.
14028
PARTIAL_REFUND_INVALID_SKU_REFUND_AMOUNT
SKU amount is invalid.
14026
PARTIAL_REFUND_MORE_THAN_ONE_SKU
Partial refund failed because only financial transactions which contain exactly one sku can be partially refunded.
14019
PARTIAL_REFUND_NOT_SUPPORTED
Invoice cannot be partially refunded.
14024
PARTIAL_REFUND_SKU_ERROR
SKU amount is required for partial refunds.
14027
PARTIAL_REFUND_SKU_AMOUNT_MAX_AMOUNT_FAILURE
SKU amount exceeds maximum amount allowed for that SKU.
14029
PAYMENT_INFO_REQUIRED
Payment info is required.
15009
PAYMENT_METHOD_NOT_SUPPORTED
Payment processing failure because the attempted operation is not supported for this payment method.
14011
PAYPAL_CUSTOM_PLAN_NOT_SUPPORTED
Custom plan subscriptions are not supported in PayPal. Please choose an alternative payment method.
17002
PAYPAL_SUBSCRIPTION_DATA_MISMATCH
Updating PayPal subscription failed due to data mismatch.
90026
PAYPAL_TOO_MANY_SUBSCRIPTIONS
Multiple subscriptions are not supported in PayPal. Please choose an alternative payment method.
17001
PERSISTED_SHOPPING_CONTEXT_NOT_FOUND
Persisted shopping context is not found.
1000 or 90014
PICKUP_CARD
Payment processing failure. The card has been reported lost or stolen and should be removed from use.
14002
PLAN_CHANGE_WITH_MORE_THAN_ONE_SKU
Plan change with more than one SKU.
-
PROCESSING_AMOUNT_ERROR
Payment processing failure due to invalid amount for this transaction.
Validate the amount submitted is correct and resubmit. If the transaction still fails decline the transaction.
14002
PROCESSING_DUPLICATE
Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.
14002
PROCESSING_GENERAL_DECLINE
Payment processing failure due to an unspecified error returned. Retry the transaction and if problem continues contact the issuing bank, or decline the transaction.
14002
PROCESSING_TIMEOUT
Payment processing failure due to timeout.
Retry the transaction.
14002
REFUND_FAILED
A general payment failure has occurred for this refund.
14002
REFUND_GENERAL_FAILURE
A failure has occurred. Please contact BlueSnap support for further assistance.
Retry the transaction.
or
Transaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again.
14004
REFUND_IN_PROCESS
Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request.
14023
REFUND_MAX_AMOUNT_FAILURE
Refund amount cannot be more than the refundable order amount.
Correct amount and resubmit.
14006
REFUND_MIN_AMOUNT_FAILURE
Refund amount must be greater than 0.
Correct the amount and resubmit.
14005
REFUND_ORDER_WITH_ZERO_TOTAL_AMOUNT
The refund couldn't be issued since the original order has a zero total amount
14015
REFUND_PERIOD_EXPIRED
The time limit to perform a refund on this transaction has expired.
14007
REFUND_WITHOUT_REFUNDABLE_PAYMENTS
The refund couldn't be issued since the original order doesn't contain any refundable items.
14013
RESTRICTED_CARD
Payment processing failure due to restricted card.
14002
SELLER_ID_REQUIRED
Seller ID is required.
-
SHOPPER_CREATING_SELLER_MISMATCH
Seller and shopper creating seller mismatch for subscription.
-
SHOPPER_ID_MISMATCH
Shopper ID mismatch.
90025
SHOPPER_ID_REQUIRED
Shopper ID is required.
16001 or empty
SHOPPER_IP_REQUIRED
Shopper IP address is required.
10001
SHOPPER_NOT_FOUND
The Shopper ID passed in the request was not found.
Validate the shopper id is correct and resubmit.
15008
SKRILL_PROCESSING_FAILURE
Skrill processing failure.
1000
SKU_NOT_FOUND
The SKU ID passed in the request was not found.
15007
STRONG_CUSTOMER_AUTHENTICATION_REQUIRED
The transaction failed because there is no strong customer authentication.
14002
SUBSCRIPTION_CHARGE_NOT_FOUND
The subscription charge ID passed in the request was not found.
Subscription Charge retrieval service failure because subscriptionCharge ID: {charge id} was not found.
-
SUBSCRIPTION_ID_REQUIRED
Subscription ID is required.
-
SUBSCRIPTION_NOT_FOUND
The subscription ID passed in the request was not found.
90009 or empty
SWITCH_PLAN_ERROR
Failure during the switch plan procedure.
90021
SYSTEM_TECHNICAL_ERROR
Payment processing failure due to system technical error.
Retry the transaction
14002
THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE
Payment processing failure because the issuer is unavailable or offline.
Retry the transaction.
14002
THREE_D_SECURE_FAILURE
Payment processing failure due to 3D secure failure.
14002
THREE_D_SECURITY_AUTHENTICATION_REQUIRED
3D security authentication is required.
14001
TOO_MANY_PAYMENT_METHODS_SELECTED
Only one selected payment method is allowed for shopper.
16002
UNKNOWN_COUNTRY_CODE
Unknown country code.
-
UNKNOWN_COUNTRY_FOR_IP_ADDRESS
Country cannot be resolved according to IP address.
15001
UNKNOWN_CURRENCY
Currency can not be resolved. Missing currency or country or IP.
-
UNKNOWN_STATE_CODE
Unknown state code.
-
UNKNOWN_STATE_FOR_IP_ADDRESS
State cannot be resolved according to IP address.
15001
UPDATE_SELLER_ID_NOT_ALLOWED
Updating Seller ID for Invoice template is not allowed.
-
UPDATE_SUBSCRIPTION_FAILED
Updating subscription failed due to bad request.
90032
USER_NOT_AUTHORIZED
The user is not authorized to perform this operation.
24012 or empty
VAT_VALIDATOR_GENERAL_FAILURE
General Vat ID validation failure.
1000 or empty
VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND
There are not enough funds in vendor account to issue this refund. Contact Merchant Support.
14049
-
Charge price must be passed and contain a valid amount.
10001
-
ECP details couldn't be verified
14014
-
ExpectedTotalPrice must be passed and contain a valid amount.
10001
The input passed for decryption is not valid.
19002
The Public key used for encryption is not valid.
19001