The following errors can be returned in response to requests related to payment processing, including Order, Shopping Context, and Subscription requests.
| Name | Description | Code |
|---|---|---|
| AMOUNT_EXCEEDED_MAXIMUM_ALLOWED_FRACTION_DIGITS | Exceeded maximum fraction digits for currency [USD]. Maximum is [2]. | 14021 |
| AUTHORIZATION_AMOUNT_ALREADY_REVERSED | Payment processing failure because the authorization has already been reversed. | 14002 |
| AUTHORIZATION_AMOUNT_NOT_VALID | Payment processing failure due to invalid amount for this transaction. | 14002 |
| AUTHORIZATION_EXPIRED | Payment processing failure because the authorization has expired. | 14002 |
| AUTHORIZATION_NEEDED_BEFORE_CAPTURE | Authorization must be performed before capture. | - |
| AUTHORIZATION_NOT_FOUND | Payment processing failure because the authorization was not found. | 14002 |
| BLS_CONNECTION_PROBLEM | Your payment request could not be successfully completed. | 14002 |
| BLS_ECP_WRONG_BANK_DETAILS | Your payment request could not be successfully completed. | 14002 |
| BLS_ERROR_IN_PROCESSING_SUBSCRIPTION_PAYMENT | Your payment request could not be successfully completed. | 14002 |
| BLS_NO_SUCH_SHOPPER_PAYMENT_METHOD | Your payment request could not be successfully completed. | 14002 |
| CALL_ISSUER | Payment processing failure due to an unspecified error. Please contact the issuing bank. | 14002 |
| CARD_LOST_OR_STOLEN | The card is lost or stolen. Your payment request could not be successfully completed. Retry the transaction using a different card or decline the transaction. | 14002 |
| CART_OR_CART_PARAMS_REQUIRED | Shopping cart or shopping cart parameters are required. | - |
| CDOD_NOT_SUPPORTED_IN_CART | The cart contains CDoD but no item in the cart supports CDoD. | 13005 |
| CHANGING_SUBSCRIPTION_SKU_NOT_SUPPORTED | Changing SKU for subscription is not supported. | - |
| CLIENT_ENCRYPTION_BAD_INPUT | Credit card details decryption failed due to invalid input. | 19000 |
| CLIENT_ENCRYPTION_BAD_PUBLIC_KEY | Credit card details decryption failed due to invalid public key. | 19000 |
| CLIENT_ENCRYPTION_GENERAL_FAILURE | Credit card details decryption failed. | 19000 |
| COUPON_CODE_REQUIRED | Coupon code is required. | - |
| COUPON_NOT_FOUND | Coupon was not found. | - |
| ONLY_ONE_COUPON_PER_ORDER | Only one coupon can be used for each order. | 80200 |
| CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED | Shopper credit card cannot contain both plain and encrypted details. Correct the shopper details and resubmit. | - |
| CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED | Credit card encrypted number is required. Add the encrypted card number and resubmit. | - |
| CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED | Credit card encrypted security code is required. Add the encrypted security code and resubmit. | - |
| CURRENCY_CODE_NOT_FOUND | The Currency Code passed in the request was not found. | 13001 |
| CUSTOM_PARAMETER_NOT_FOUND | Custom parameter was not found. | 1000 |
| CVV_ERROR | Payment processing failure due to CVV error. Correct the CVV code and retry the transaction. | 14002 |
| DO_NOT_HONOR | Payment processing failure due to issuing bank decline. Try another payment method or wait 24 hours before trying again. | 14002 |
| EDW_NOT_SUPPORTED_IN_CART | The cart contains EDW but no item in the cart supports EDW. | 13006 |
| EMPTY_CART | The shopping cart is empty. | - |
| EMPTY_RESULT | The parameters specified to the service lead to an empty result. | - |
| EXPECTED_TOTAL_PRICE_FAILURE | Expected total price does not match the calculated total price. or Transaction could not be completed due to unsupported currency | 15003 |
| EXPIRED_CARD | Your payment request could not be successfully completed. Correct the expiration date and retry. If the transaction still fails, retry with a different payment method or decline the transaction. | 14002 |
| FAILED_CREATING_PAYPAL_TOKEN | Internal processing error, please contact support. | 14010 |
| GENERAL_PAYMENT_PROCESSING_ERROR | A general payment failure has occurred. Your payment request could not be successfully completed. | 14002 |
| HIGH_RISK_ERROR | Payment processing failure due to high risk. | 14002 |
| ILLEGAL_PAYPAL_ORDER_STATUS | Operation not supported for unmanaged PayPal order with id ${orderId}. | 14012 |
| INACTIVE_SUBSCRIPTION | Subscription Charge creation failure since the subscription {Subscription ID} is in a non-active state. | 90024 |
| INCORRECT_INFORMATION | Payment processing failure due to incorrect information. Description will contain additional information about the specific error. | 14002 |
| INCORRECT_SETUP | Payment processing failure due to incorrect setup. | 14002 |
| INSUFFICIENT_FUNDS | Your payment request could not be successfully completed. Retry the transaction at a later date, use a new payment method or decline the transaction. | 14002 |
| INSUFFICIENT_FUNDS_FOR_REFUND | There are not enough funds in your account to issue this refund, please contact [email protected] | 14008 |
| INVALID_AFFILIATE_ID | Invalid affiliate ID. | 1000 |
| INVALID_AMOUNT | Payment processing failure due to invalid amount for this transaction. | 14002 |
| INVALID_BANK_COUNTRY | The bank country passed in the request is invalid. | - |
| INVALID_CANCELLATION_REASON | The cancellation reason passed in the request is invalid. | 90031 |
| INVALID_CARD_NUMBER | Payment processing failure due to invalid card number. Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction. | 14002 |
| INVALID_CARD_TYPE | Payment processing failure due to invalid card type. Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction. | 14002 |
| INVALID_CURRENCY | Updating subscription failed due to invalid currency code. | - |
| INVALID_CUSTOM_PARAMETER | The custom parameter passed in the request is invalid. | 1000 |
| INVALID_INPUT | One or more parameters specified to the service are invalid. | - |
| INVALID_IP_ADDRESS | The IP address passed in the request is invalid. | 15001 |
| INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS | The number of shopper payment methods is invalid. | 1000 |
| INVALID_PAGE_NAME | Page name is invalid or missing. | - |
| INVALID_PIN_OR_PW_OR_ID_ERROR | Payment processing failure due to invalid PIN or password or ID error. | 14002 |
| INVALID_SHOPPER_ID | The Shopper ID passed in the request is invalid. | - |
| INVALID_SKU_PARAMETER | Invalid SKU parameter. | - |
| INVALID_STEP_FIELD | Invalid step field. | - |
| INVALID_TRANSACTION | Payment processing failure because this transaction is not allowed by the issuer. | 14002 |
| INVALID_TRANSACTION_TYPE | Transaction type is invalid. Note: HTTP status is 403 Forbidden. | 7 |
| INVALID_VAT_ID | The VAT ID passed in the request is invalid. | - |
| INVOICE_ALREADY_REFUNDED | Invoice has already been refunded. | 14009 |
| INVOICE_ALREADY_FULLY_REFUNDED | Invoice has already been fully refunded. | 14022 |
| INVOICE_ID_NOT_FOUND | The invoice ID passed in the request was not found. | 1000 |
| LICENSE_KEY_REGENERATION_GENERAL_FAILURE | License key regeneration errors. | 1000 |
| LIMIT_EXCEEDED | Payment processing failure because card limit has exceeded. Retry the transaction later, use a new payment method, or decline the transaction. | 14002 |
| MAX_NUMBER_PLANS_EXCEEDED | Max number of allowed plans exceeded. Remove unused plans or contact eSupport for help. | 24023 |
| MISSING_PARAMETER_KEY_OR_VALUE | Missing parameter key or value. | - |
| MULTIPLE_PAYMENT_METHODS_NON_SELECTED | Shopper has multiple payment methods, but none is selected. Correct the payment method and resubmit. | 16003 |
| NEGATIVE_AMOUNT_FAILURE | The total amount is negative. | 1000 |
| NEXT_CHARGE_AMOUNT_REQUIRED | Next charge amount is required. | 90027 |
| NEXT_CHARGE_CURRENCY_REQUIRED | Next charge currency is required | 90029 |
| NEXT_CHARGE_NEGATIVE_AMOUNT_FAILURE | The next charge amount passed in the request is negative. | 90028 |
| NO_AVAILABLE_PROCESSORS | There are no available processors for the specific request. | 14016 |
| NO_SHOPPER_FOR_SUBSCRIPTION_ID | Shopper not found for subscription ID | - |
| NON_POSITIVE_AMOUNT_FAILURE | Partial refund failed because the given amount must be greater than zero. | 14018 |
| NON_POSITIVE_QUANTITY | The quantity passed in the request is 0 or negative. | 13004 |
| ORDER_INVOICE_OR_SUBSCRIPTION_ID_REQUIRED | Order invoice or subscription ID is required. | - |
| ORDER_NOT_FOUND | The order ID passed in the request was not found. | 90014 |
| PARTIAL_REFUND_AMOUNT_REQUIRED | The partial refund amount is required. | 14017 |
| PARTIAL_REFUND_INVALID_AMOUNT | Simultaneous usage of invoice refund amount and SKU refund amount parameters is not allowed. | 14025 |
| PARTIAL_REFUND_INVALID_SKU | SKU does not relate to specified invoice. | 14028 |
| PARTIAL_REFUND_INVALID_SKU_REFUND_AMOUNT | SKU amount is invalid. | 14026 |
| PARTIAL_REFUND_MORE_THAN_ONE_SKU | Partial refund failed because only financial transactions which contain exactly one sku can be partially refunded. | 14019 |
| PARTIAL_REFUND_NOT_SUPPORTED | Invoice cannot be partially refunded. | 14024 |
| PARTIAL_REFUND_SKU_ERROR | SKU amount is required for partial refunds. | 14027 |
| PARTIAL_REFUND_SKU_AMOUNT_MAX_AMOUNT_FAILURE | SKU amount exceeds maximum amount allowed for that SKU. | 14029 |
| PAYMENT_INFO_REQUIRED | Payment info is required. | 15009 |
| PAYMENT_METHOD_NOT_REFUNDABLE | Contact Merchant Support to issue this refund. | 14048 |
| PAYMENT_METHOD_NOT_SUPPORTED | Payment processing failure because the attempted operation is not supported for this payment method. | 14011 |
| PAYPAL_CUSTOM_PLAN_NOT_SUPPORTED | Custom plan subscriptions are not supported in PayPal. Please choose an alternative payment method. | 17002 |
| PAYPAL_SUBSCRIPTION_DATA_MISMATCH | Updating PayPal subscription failed due to data mismatch. | 90026 |
| PAYPAL_TOO_MANY_SUBSCRIPTIONS | Multiple subscriptions are not supported in PayPal. Please choose an alternative payment method. | 17001 |
| PERSISTED_SHOPPING_CONTEXT_NOT_FOUND | Persisted shopping context is not found. | 1000 or 90014 |
| PICKUP_CARD | Payment processing failure. The card has been reported lost or stolen and should be removed from use. | 14002 |
| PLAN_CHANGE_WITH_MORE_THAN_ONE_SKU | Plan change with more than one SKU. | - |
| PROCESSING_AMOUNT_ERROR | Payment processing failure due to invalid amount for this transaction. Validate the amount submitted is correct and resubmit. If the transaction still fails decline the transaction. | 14002 |
| PROCESSING_DUPLICATE | Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction. | 14002 |
| PROCESSING_GENERAL_DECLINE | Payment processing failure due to an unspecified error returned. Retry the transaction and if problem continues contact the issuing bank, or decline the transaction. | 14002 |
| PROCESSING_TIMEOUT | Payment processing failure due to timeout. Retry the transaction. | 14002 |
| REFUND_FAILED | A general payment failure has occurred for this refund. | 14002 |
| REFUND_GENERAL_FAILURE | A failure has occurred. Please contact BlueSnap support for further assistance. Retry the transaction. or Transaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again. | 14004 |
| REFUND_IN_PROCESS | Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request. | 14023 |
| REFUND_MAX_AMOUNT_FAILURE | Refund amount cannot be more than the refundable order amount. Correct amount and resubmit. | 14006 |
| REFUND_MIN_AMOUNT_FAILURE | Refund amount must be greater than 0. Correct the amount and resubmit. | 14005 |
| REFUND_ORDER_WITH_ZERO_TOTAL_AMOUNT | The refund couldn't be issued since the original order has a zero total amount | 14015 |
| REFUND_PERIOD_EXPIRED | The time limit to perform a refund on this transaction has expired. | 14007 |
| REFUND_WITHOUT_REFUNDABLE_PAYMENTS | The refund couldn't be issued since the original order doesn't contain any refundable items. | 14013 |
| RESTRICTED_CARD | Payment processing failure due to restricted card. | 14002 |
| SELLER_ID_REQUIRED | Seller ID is required. | - |
| SHOPPER_CREATING_SELLER_MISMATCH | Seller and shopper creating seller mismatch for subscription. | - |
| SHOPPER_ID_MISMATCH | Shopper ID mismatch. | 90025 |
| SHOPPER_ID_REQUIRED | Shopper ID is required. | 16001 or empty |
| SHOPPER_IP_REQUIRED | Shopper IP address is required. | 10001 |
| SHOPPER_NOT_FOUND | The Shopper ID passed in the request was not found. Validate the shopper id is correct and resubmit. | 15008 |
| SKRILL_PROCESSING_FAILURE | Skrill processing failure. | 1000 |
| SKU_NOT_FOUND | The SKU ID passed in the request was not found. | 15007 |
| STRONG_CUSTOMER_AUTHENTICATION_REQUIRED | The transaction failed because there is no strong customer authentication. | 14002 |
| SUBSCRIPTION_CHARGE_NOT_FOUND | The subscription charge ID passed in the request was not found. Subscription Charge retrieval service failure because subscriptionCharge ID: {charge id} was not found. | - |
| SUBSCRIPTION_ID_REQUIRED | Subscription ID is required. | - |
| SUBSCRIPTION_NOT_FOUND | The subscription ID passed in the request was not found. | 90009 or empty |
| SWITCH_PLAN_ERROR | Failure during the switch plan procedure. | 90021 |
| SYSTEM_TECHNICAL_ERROR | Payment processing failure due to system technical error. Retry the transaction | 14002 |
| THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE | Payment processing failure because the issuer is unavailable or offline. Retry the transaction. | 14002 |
| THREE_D_SECURE_FAILURE | Payment processing failure due to 3D secure failure. | 14002 |
| THREE_D_SECURITY_AUTHENTICATION_REQUIRED | 3D security authentication is required. | 14001 |
| TOO_MANY_PAYMENT_METHODS_SELECTED | Only one selected payment method is allowed for shopper. | 16002 |
| UNKNOWN_COUNTRY_CODE | Unknown country code. | - |
| UNKNOWN_COUNTRY_FOR_IP_ADDRESS | Country cannot be resolved according to IP address. | 15001 |
| UNKNOWN_CURRENCY | Currency can not be resolved. Missing currency or country or IP. | - |
| UNKNOWN_STATE_CODE | Unknown state code. | - |
| UNKNOWN_STATE_FOR_IP_ADDRESS | State cannot be resolved according to IP address. | 15001 |
| UPDATE_SELLER_ID_NOT_ALLOWED | Updating Seller ID for Invoice template is not allowed. | - |
| UPDATE_SUBSCRIPTION_FAILED | Updating subscription failed due to bad request. | 90032 |
| USER_NOT_AUTHORIZED | The user is not authorized to perform this operation. | 24012 or empty |
| VAT_VALIDATOR_GENERAL_FAILURE | General Vat ID validation failure. | 1000 or empty |
| VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND | There are not enough funds in vendor account to issue this refund. Contact Merchant Support. | 14049 |
| - | Charge price must be passed and contain a valid amount. | 10001 |
| - | ECP details couldn't be verified | 14014 |
| - | ExpectedTotalPrice must be passed and contain a valid amount. | 10001 |
| The input passed for decryption is not valid. | 19002 | |
| The Public key used for encryption is not valid. | 19001 |