The following errors can be returned in response to requests related to shoppers, including Create Order and New Shopper, Create Shopper, Update Shopper, Retrieve Shopper, and Delete Shopper.
| Name | Description | Code |
|---|---|---|
| CLIENT_ENCRYPTION_BAD_INPUT | Credit card details decryption failed due to invalid input. | 19000 |
| CLIENT_ENCRYPTION_BAD_PUBLIC_KEY | Credit card details decryption failed due to invalid public key. | 19000 |
| CLIENT_ENCRYPTION_GENERAL_FAILURE | Credit card details decryption failed. | 19000 |
| CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED | Shopper credit card cannot contain both plain and encrypted details. | - |
| CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED | Credit card encrypted number is required. | - |
| CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED | Credit card encrypted security code is required. | - |
| CURRENCY_CODE_NOT_FOUND | The Currency Code passed in the request was not found. or | 13001 |
| CVV_ERROR | Payment processing failure due to CVV error. | 14002 |
| DELETE_SHOPPER_VALIDATION_FAILURE | Produced by one of the following errors: Shopper has made purchases in the past 12 months Shopper has pending SEPA or ECP payment that has not yet been approved/rejected * Shopper has active subscriptions. Active subscriptions must be canceled before attempting to delete. | 14110 |
| HIGH_RISK_ERROR | Payment processing failure due to high risk. | 14002 |
| INCORRECT_INFORMATION | Payment processing failure due to incorrect information. | 14002 |
| INVALID_CARD_NUMBER | Payment processing failure due to invalid card number. | 14002 |
| INVALID_CARD_TYPE | Payment processing failure due to invalid card type. | 14002 |
| INVALID_IP_ADDRESS | The IP address passed in the request is invalid. | 15001 |
| INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS | The number of shopper payment methods is invalid. | 1000 |
| INVALID_PIN_OR_PW_OR_ID_ERROR | Payment processing failure due to invalid PIN or password or ID error. | 14002 |
| INVALID_SHOPPER_ID | The Shopper ID passed in the request is invalid. | - |
| INVALID_VAT_ID | The VAT ID passed in the request is invalid. | - |
| SELLER_SHOPPER_ALREADY_EXISTS | Internal merchant shopper ID already exists. | 15004 |
| SHOPPER_COUNTRY_OFAC_SANCTIONED | One of the shopper's countries was defined as OFAC sanctioned. | 15012 |
| SHOPPER_HAS_MULTIPLE_CREDIT_CARDS | Shopper has multiple credit cards. | - |
| SHOPPER_ID_MISMATCH | Shopper ID mismatch. | - |
| SHOPPER_ID_REQUIRED | Shopper ID is required. | 16001 or empty |
| SHOPPER_IP_REQUIRED | Shopper IP address is required. | 10001 |
| SHOPPER_NOT_FOUND | The Shopper ID passed in the request was not found. | 15008 |
| SHOPPER_USERNAME_ALREADY_EXISTS | Shopper user name already exists. | 15010 |
| SYSTEM_TECHNICAL_ERROR | Payment processing failure due to system technical error. | 14002 |
| THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE | Payment processing failure because the issuer is unavailable or offline. | 14002 |
| TOO_MANY_PAYMENT_METHODS_SELECTED | Only one selected payment method is allowed for shopper. | 16002 |
| UNKNOWN_COUNTRY_CODE | Unknown country code. | - |
| UNKNOWN_COUNTRY_FOR_IP_ADDRESS | Country cannot be resolved according to IP address. | 15001 |
| UNKNOWN_CURRENCY | Currency can not be resolved. Missing currency or country or IP. | - |
| UNKNOWN_STATE_CODE | Unknown state code. | - |
| UNKNOWN_STATE_FOR_IP_ADDRESS | State cannot be resolved according to IP address. | 15001 |
| VALIDATION_GENERAL_FAILURE | Produced by one of the following errors: The payment method you are trying to delete is associated to at least 1 active subscription. The payment method you are trying to delete is associated with at least 1 payment that is pending approval. | 10001 |