Payment & Processor Errors

The following errors can be returned in response to requests related to payment processing, including Order, Shopping Context, and Subscription requests.

Name

Description

Code

AMOUNT_EXCEEDED_MAXIMUM_ALLOWED_FRACTION_DIGITS

Exceeded maximum fraction digits for currency [USD]. Maximum is [2].

14021

AUTHORIZATION_AMOUNT_ALREADY_REVERSED

Payment processing failure because the authorization has already been reversed.

14002

AUTHORIZATION_AMOUNT_NOT_VALID

Payment processing failure due to invalid amount for this transaction.

14002

AUTHORIZATION_EXPIRED

Payment processing failure because the authorization has expired.

14002

AUTHORIZATION_NEEDED_BEFORE_CAPTURE

Authorization must be performed before capture.

AUTHORIZATION_NOT_FOUND

Payment processing failure because the authorization was not found.

14002

BLS_CONNECTION_PROBLEM

Your payment request could not be successfully completed.

14002

BLS_ECP_WRONG_BANK_DETAILS

Your payment request could not be successfully completed.

14002

BLS_ERROR_IN_PROCESSING_SUBSCRIPTION_PAYMENT

Your payment request could not be successfully completed.

14002

BLS_NO_SUCH_SHOPPER_PAYMENT_METHOD

Your payment request could not be successfully completed.

14002

CALL_ISSUER

Payment processing failure due to an unspecified error. Please contact the issuing bank.

14002

CARD_LOST_OR_STOLEN

The card is lost or stolen. Your payment request could not be successfully completed. Retry the transaction using a different card or decline the transaction.

14002

CART_OR_CART_PARAMS_REQUIRED

Shopping cart or shopping cart parameters are required.

CDOD_NOT_SUPPORTED_IN_CART

The cart contains CDoD but no item in the cart supports CDoD.

13005

CHANGING_SUBSCRIPTION_SKU_NOT_SUPPORTED

Changing SKU for subscription is not supported.

CLIENT_ENCRYPTION_BAD_INPUT

Credit card details decryption failed due to invalid input.

19000

CLIENT_ENCRYPTION_BAD_PUBLIC_KEY

Credit card details decryption failed due to invalid public key.

19000

CLIENT_ENCRYPTION_GENERAL_FAILURE

Credit card details decryption failed.

19000

COUPON_CODE_REQUIRED

Coupon code is required.

COUPON_NOT_FOUND

Coupon was not found.

ONLY_ONE_COUPON_PER_ORDER

Only one coupon can be used for each order.

80200

CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED

Shopper credit card cannot contain both plain and encrypted details. Correct the shopper details and resubmit.

CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED

Credit card encrypted number is required. Add the encrypted card number and resubmit.

CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED

Credit card encrypted security code is required. Add the encrypted security code and resubmit.

CURRENCY_CODE_NOT_FOUND

The Currency Code passed in the request was not found.

13001

CUSTOM_PARAMETER_NOT_FOUND

Custom parameter was not found.

1000

CVV_ERROR

Payment processing failure due to CVV error. Correct the CVV code and retry the transaction.

14002

DO_NOT_HONOR

Payment processing failure due to issuing bank decline. Try another payment method or wait 24 hours before trying again.

14002

EDW_NOT_SUPPORTED_IN_CART

The cart contains EDW but no item in the cart supports EDW.

13006

EMPTY_CART

The shopping cart is empty.

EMPTY_RESULT

The parameters specified to the service lead to an empty result.

EXPECTED_TOTAL_PRICE_FAILURE

Expected total price does not match the calculated total price. or Transaction could not be completed due to unsupported currency

15003

EXPIRED_CARD

Your payment request could not be successfully completed. Correct the expiration date and retry. If the transaction still fails, retry with a different payment method or decline the transaction.

14002

FAILED_CREATING_PAYPAL_TOKEN

Internal processing error, please contact support.

14010

GENERAL_PAYMENT_PROCESSING_ERROR

A general payment failure has occurred. Your payment request could not be successfully completed.

14002

HIGH_RISK_ERROR

Payment processing failure due to high risk.

14002

ILLEGAL_PAYPAL_ORDER_STATUS

Operation not supported for unmanaged PayPal order with id ${orderId}.

14012

INACTIVE_SUBSCRIPTION

Subscription Charge creation failure since the subscription {Subscription ID} is in a non-active state.

90024

INCORRECT_INFORMATION

Payment processing failure due to incorrect information.

Description will contain additional information about the specific error.

14002

INCORRECT_SETUP

Payment processing failure due to incorrect setup.

14002

INSUFFICIENT_FUNDS

Your payment request could not be successfully completed. Retry the transaction at a later date, use a new payment method or decline the transaction.

14002

INSUFFICIENT_FUNDS_FOR_REFUND

There are not enough funds in your account to issue this refund, please contact [email protected]

14008

INVALID_AFFILIATE_ID

Invalid affiliate ID.

1000

INVALID_AMOUNT

Payment processing failure due to invalid amount for this transaction.

14002

INVALID_BANK_COUNTRY

The bank country passed in the request is invalid.

INVALID_CANCELLATION_REASON

The cancellation reason passed in the request is invalid.

90031

INVALID_CARD_NUMBER

Payment processing failure due to invalid card number. Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.

14002

INVALID_CARD_TYPE

Payment processing failure due to invalid card type. Correct the card number and retry the transaction. If the transaction still fails, try a new payment method or decline the transaction.

14002

INVALID_CURRENCY

Updating subscription failed due to invalid currency code.

INVALID_CUSTOM_PARAMETER

The custom parameter passed in the request is invalid.

1000

INVALID_INPUT

One or more parameters specified to the service are invalid.

INVALID_IP_ADDRESS

The IP address passed in the request is invalid.

15001

INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS

The number of shopper payment methods is invalid.

1000

INVALID_PAGE_NAME

Page name is invalid or missing.

INVALID_PIN_OR_PW_OR_ID_ERROR

Payment processing failure due to invalid PIN or password or ID error.

14002

INVALID_SHOPPER_ID

The Shopper ID passed in the request is invalid.

INVALID_SKU_PARAMETER

Invalid SKU parameter.

INVALID_STEP_FIELD

Invalid step field.

INVALID_TRANSACTION

Payment processing failure because this transaction is not allowed by the issuer.

14002

INVALID_TRANSACTION_TYPE

Transaction type is invalid. Note: HTTP status is 403 Forbidden.

7

INVALID_VAT_ID

The VAT ID passed in the request is invalid.

INVOICE_ALREADY_REFUNDED

Invoice has already been refunded.

14009

INVOICE_ALREADY_FULLY_REFUNDED

Invoice has already been fully refunded.

14022

INVOICE_ID_NOT_FOUND

The invoice ID passed in the request was not found.

1000

LICENSE_KEY_REGENERATION_GENERAL_FAILURE

License key regeneration errors.

1000

LIMIT_EXCEEDED

Payment processing failure because card limit has exceeded. Retry the transaction later, use a new payment method, or decline the transaction.

14002

MISSING_PARAMETER_KEY_OR_VALUE

Missing parameter key or value.

MULTIPLE_PAYMENT_METHODS_NON_SELECTED

Shopper has multiple payment methods, but none is selected. Correct the payment method and resubmit.

16003

NEGATIVE_AMOUNT_FAILURE

The total amount is negative.

1000

NEXT_CHARGE_AMOUNT_REQUIRED

Next charge amount is required.

90027

NEXT_CHARGE_CURRENCY_REQUIRED

Next charge currency is required

90029

NEXT_CHARGE_NEGATIVE_AMOUNT_FAILURE

The next charge amount passed in the request is negative.

90028

NO_AVAILABLE_PROCESSORS

There are no available processors for the specific request.

14016

NO_SHOPPER_FOR_SUBSCRIPTION_ID

Shopper not found for subscription ID

NON_POSITIVE_AMOUNT_FAILURE

Partial refund failed because the given amount must be greater than zero.

14018

NON_POSITIVE_QUANTITY

The quantity passed in the request is 0 or negative.

13004

ORDER_INVOICE_OR_SUBSCRIPTION_ID_REQUIRED

Order invoice or subscription ID is required.

ORDER_NOT_FOUND

The order ID passed in the request was not found.

90014

PARTIAL_REFUND_AMOUNT_REQUIRED

The partial refund amount is required.

14017

PARTIAL_REFUND_INVALID_AMOUNT

Simultaneous usage of invoice refund amount and SKU refund amount parameters is not allowed.

14025

PARTIAL_REFUND_INVALID_SKU

SKU does not relate to specified invoice.

14028

PARTIAL_REFUND_INVALID_SKU_REFUND_AMOUNT

SKU amount is invalid.

14026

PARTIAL_REFUND_MORE_THAN_ONE_SKU

Partial refund failed because only financial transactions which contain exactly one sku can be partially refunded.

14019

PARTIAL_REFUND_NOT_SUPPORTED

Invoice cannot be partially refunded.

14024

PARTIAL_REFUND_SKU_ERROR

SKU amount is required for partial refunds.

14027

PARTIAL_REFUND_SKU_AMOUNT_MAX_AMOUNT_FAILURE

SKU amount exceeds maximum amount allowed for that SKU.

14029

PAYMENT_INFO_REQUIRED

Payment info is required.

15009

PAYMENT_METHOD_NOT_REFUNDABLE

Contact Merchant Support to issue this refund.

14048

PAYMENT_METHOD_NOT_SUPPORTED

Payment processing failure because the attempted operation is not supported for this payment method.

14011

PAYPAL_CUSTOM_PLAN_NOT_SUPPORTED

Custom plan subscriptions are not supported in PayPal. Please choose an alternative payment method.

17002

PAYPAL_SUBSCRIPTION_DATA_MISMATCH

Updating PayPal subscription failed due to data mismatch.

90026

PAYPAL_TOO_MANY_SUBSCRIPTIONS

Multiple subscriptions are not supported in PayPal. Please choose an alternative payment method.

17001

PERSISTED_SHOPPING_CONTEXT_NOT_FOUND

Persisted shopping context is not found.

1000 or 90014

PICKUP_CARD

Payment processing failure. The card has been reported lost or stolen and should be removed from use.

14002

PLAN_CHANGE_WITH_MORE_THAN_ONE_SKU

Plan change with more than one SKU.

PROCESSING_AMOUNT_ERROR

Payment processing failure due to invalid amount for this transaction. Validate the amount submitted is correct and resubmit. If the transaction still fails decline the transaction.

14002

PROCESSING_DUPLICATE

Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.

14002

PROCESSING_GENERAL_DECLINE

Payment processing failure due to an unspecified error returned. Retry the transaction and if problem continues contact the issuing bank, or decline the transaction.

14002

PROCESSING_TIMEOUT

Payment processing failure due to timeout. Retry the transaction.

14002

REFUND_FAILED

A general payment failure has occurred for this refund.

14002

REFUND_GENERAL_FAILURE

A failure has occurred. Please contact BlueSnap support for further assistance. Retry the transaction.

or

Transaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again.

14004

REFUND_IN_PROCESS

Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request.

14023

REFUND_MAX_AMOUNT_FAILURE

Refund amount cannot be more than the refundable order amount. Correct amount and resubmit.

14006

REFUND_MIN_AMOUNT_FAILURE

Refund amount must be greater than 0. Correct the amount and resubmit.

14005

REFUND_ORDER_WITH_ZERO_TOTAL_AMOUNT

The refund couldn't be issued since the original order has a zero total amount

14015

REFUND_PERIOD_EXPIRED

The time limit to perform a refund on this transaction has expired.

14007

REFUND_WITHOUT_REFUNDABLE_PAYMENTS

The refund couldn't be issued since the original order doesn't contain any refundable items.

14013

RESTRICTED_CARD

Payment processing failure due to restricted card.

14002

SELLER_ID_REQUIRED

Seller ID is required.

SHOPPER_CREATING_SELLER_MISMATCH

Seller and shopper creating seller mismatch for subscription.

SHOPPER_ID_MISMATCH

Shopper ID mismatch.

90025

SHOPPER_ID_REQUIRED

Shopper ID is required.

16001 or empty

SHOPPER_IP_REQUIRED

Shopper IP address is required.

10001

SHOPPER_NOT_FOUND

The Shopper ID passed in the request was not found. Validate the shopper id is correct and resubmit.

15008

SKRILL_PROCESSING_FAILURE

Skrill processing failure.

1000

SKU_NOT_FOUND

The SKU ID passed in the request was not found.

15007

STRONG_CUSTOMER_AUTHENTICATION_REQUIRED

The transaction failed because there is no strong customer authentication.

14002

SUBSCRIPTION_CHARGE_NOT_FOUND

The subscription charge ID passed in the request was not found. Subscription Charge retrieval service failure because subscriptionCharge ID: {charge id} was not found.

SUBSCRIPTION_ID_REQUIRED

Subscription ID is required.

SUBSCRIPTION_NOT_FOUND

The subscription ID passed in the request was not found.

90009 or empty

SWITCH_PLAN_ERROR

Failure during the switch plan procedure.

90021

SYSTEM_TECHNICAL_ERROR

Payment processing failure due to system technical error. Retry the transaction

14002

THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE

Payment processing failure because the issuer is unavailable or offline. Retry the transaction.

14002

THREE_D_SECURE_FAILURE

Payment processing failure due to 3D secure failure.

14002

THREE_D_SECURITY_AUTHENTICATION_REQUIRED

3D security authentication is required.

14001

TOO_MANY_PAYMENT_METHODS_SELECTED

Only one selected payment method is allowed for shopper.

16002

UNKNOWN_COUNTRY_CODE

Unknown country code.

UNKNOWN_COUNTRY_FOR_IP_ADDRESS

Country cannot be resolved according to IP address.

15001

UNKNOWN_CURRENCY

Currency can not be resolved. Missing currency or country or IP.

UNKNOWN_STATE_CODE

Unknown state code.

UNKNOWN_STATE_FOR_IP_ADDRESS

State cannot be resolved according to IP address.

15001

UPDATE_SELLER_ID_NOT_ALLOWED

Updating Seller ID for Invoice template is not allowed.

UPDATE_SUBSCRIPTION_FAILED

Updating subscription failed due to bad request.

90032

USER_NOT_AUTHORIZED

The user is not authorized to perform this operation.

24012 or empty

VAT_VALIDATOR_GENERAL_FAILURE

General Vat ID validation failure.

1000 or empty

VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND

There are not enough funds in vendor account to issue this refund. Contact Merchant Support.

14049

Charge price must be passed and contain a valid amount.

10001

ECP details couldn't be verified

14014

ExpectedTotalPrice must be passed and contain a valid amount.

10001

The input passed for decryption is not valid.

19002

The Public key used for encryption is not valid.

19001