{"_id":"5b19742cb3baf90003cab516","category":{"_id":"5b19742cb3baf90003cab4ef","version":"5b19742cb3baf90003cab5ae","project":"57336fd5a6a9c40e00e13a0b","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-10-15T16:21:09.840Z","from_sync":false,"order":7,"slug":"errors","title":"Errors"},"user":"560d5913af97231900938124","project":"57336fd5a6a9c40e00e13a0b","parentDoc":null,"version":{"_id":"5b19742cb3baf90003cab5ae","project":"57336fd5a6a9c40e00e13a0b","__v":0,"forked_from":"5adf4e59ac13b80003d23152","createdAt":"2018-04-24T15:33:45.744Z","releaseDate":"2018-04-24T15:33:45.744Z","categories":["5b19742cb3baf90003cab4e8","5b19742cb3baf90003cab4e9","5b19742cb3baf90003cab4ea","5b19742cb3baf90003cab4eb","5b19742cb3baf90003cab4ec","5b19742cb3baf90003cab4ed","5b19742cb3baf90003cab4ee","5b19742cb3baf90003cab4ef","5b19742cb3baf90003cab4f0","5b19742cb3baf90003cab4f1","5b19742cb3baf90003cab4f2"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":false,"codename":"3.26 Release","version_clean":"8976.0.0-Extended","version":"8976-Extended"},"githubsync":"","__v":0,"updates":[],"next":{"pages":[],"description":""},"createdAt":"2016-07-13T10:53:21.264Z","link_external":false,"link_url":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":3,"body":"The following errors can be returned in response to requests related to shoppers, including [Create Order and New Shopper](doc:create-shopper-and-order), [Create Shopper](doc:create-shopper), [Update Shopper](doc:update-shopper), and [Retrieve Shopper](doc:retrieve-vaulted-shopper).\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Name\",\n    \"h-1\": \"Description\",\n    \"h-2\": \"Code\",\n    \"16-0\": \"INVALID_VAT_ID\",\n    \"16-1\": \"The VAT ID passed in the request is invalid.\",\n    \"16-2\": \"-\",\n    \"0-0\": \"CLIENT_ENCRYPTION_BAD_INPUT\",\n    \"0-1\": \"Credit card details decryption failed due to invalid input.\",\n    \"0-2\": \"19000\",\n    \"1-2\": \"19000\",\n    \"2-2\": \"19000\",\n    \"1-0\": \"CLIENT_ENCRYPTION_BAD_PUBLIC_KEY\",\n    \"1-1\": \"Credit card details decryption failed due to invalid public key.\",\n    \"2-1\": \"Credit card details decryption failed.\",\n    \"2-0\": \"CLIENT_ENCRYPTION_GENERAL_FAILURE\",\n    \"3-0\": \"CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED\",\n    \"3-1\": \"Shopper credit card cannot contain both plain and encrypted details.\",\n    \"4-0\": \"CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED\",\n    \"4-1\": \"Credit card encrypted number is required.\",\n    \"5-0\": \"CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED\",\n    \"5-1\": \"Credit card encrypted security code is required.\",\n    \"3-2\": \"-\",\n    \"4-2\": \"-\",\n    \"5-2\": \"-\",\n    \"6-0\": \"CURRENCY_CODE_NOT_FOUND\",\n    \"6-1\": \"The Currency Code passed in the request was not found.\\nor\",\n    \"6-2\": \"13001\",\n    \"7-0\": \"CVV_ERROR\",\n    \"7-1\": \"Payment processing failure due to CVV error.\",\n    \"7-2\": \"14002\",\n    \"8-0\": \"HIGH_RISK_ERROR\",\n    \"8-1\": \"Payment processing failure due to high risk.\",\n    \"8-2\": \"14002\",\n    \"9-0\": \"INCORRECT_INFORMATION\",\n    \"9-1\": \"Payment processing failure due to incorrect information.\",\n    \"9-2\": \"14002\",\n    \"10-0\": \"INVALID_CARD_NUMBER\",\n    \"11-0\": \"INVALID_CARD_TYPE\",\n    \"10-1\": \"Payment processing failure due to invalid card number.\",\n    \"10-2\": \"14002\",\n    \"11-2\": \"14002\",\n    \"11-1\": \"Payment processing failure due to invalid card type.\",\n    \"12-0\": \"INVALID_IP_ADDRESS\",\n    \"12-1\": \"The IP address passed in the request is invalid.\",\n    \"12-2\": \"15001\",\n    \"13-0\": \"INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS\",\n    \"13-1\": \"The number of shopper payment methods is invalid.\",\n    \"13-2\": \"1000\",\n    \"14-0\": \"INVALID_PIN_OR_PW_OR_ID_ERROR\",\n    \"14-1\": \"Payment processing failure due to invalid PIN or password or ID error.\",\n    \"14-2\": \"14002\",\n    \"15-0\": \"INVALID_SHOPPER_ID\",\n    \"15-1\": \"The Shopper ID passed in the request is invalid.\",\n    \"15-2\": \"-\",\n    \"20-0\": \"SHOPPER_ID_MISMATCH\",\n    \"20-1\": \"Shopper ID mismatch.\",\n    \"20-2\": \"-\",\n    \"21-0\": \"SHOPPER_ID_REQUIRED\",\n    \"21-1\": \"Shopper ID is required.\",\n    \"21-2\": \"16001 or empty\",\n    \"22-0\": \"SHOPPER_IP_REQUIRED\",\n    \"22-1\": \"Shopper IP address is required.\",\n    \"22-2\": \"10001\",\n    \"23-0\": \"SHOPPER_NOT_FOUND\",\n    \"23-2\": \"15008\",\n    \"23-1\": \"The Shopper ID passed in the request was not found.\",\n    \"25-0\": \"SYSTEM_TECHNICAL_ERROR\",\n    \"25-2\": \"14002\",\n    \"25-1\": \"Payment processing failure due to system technical error.\",\n    \"26-0\": \"THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE\",\n    \"26-2\": \"14002\",\n    \"26-1\": \"Payment processing failure because the issuer is unavailable or offline.\",\n    \"27-0\": \"TOO_MANY_PAYMENT_METHODS_SELECTED\",\n    \"27-1\": \"Only one selected payment method is allowed for shopper.\",\n    \"27-2\": \"16002\",\n    \"28-0\": \"UNKNOWN_COUNTRY_CODE\",\n    \"29-0\": \"UNKNOWN_COUNTRY_FOR_IP_ADDRESS\",\n    \"30-0\": \"UNKNOWN_CURRENCY\",\n    \"31-0\": \"UNKNOWN_STATE_CODE\",\n    \"32-0\": \"UNKNOWN_STATE_FOR_IP_ADDRESS\",\n    \"28-1\": \"Unknown country code.\",\n    \"28-2\": \"-\",\n    \"29-1\": \"Country cannot be resolved according to IP address.\",\n    \"29-2\": \"15001\",\n    \"30-1\": \"Currency can not be resolved. Missing currency or country or IP.\",\n    \"30-2\": \"-\",\n    \"31-1\": \"Unknown state code.\",\n    \"31-2\": \"-\",\n    \"32-1\": \"State cannot be resolved according to IP address.\",\n    \"32-2\": \"15001\",\n    \"17-0\": \"SELLER_SHOPPER_ALREADY_EXISTS\",\n    \"18-0\": \"SHOPPER_COUNTRY_OFAC_SANCTIONED\",\n    \"17-1\": \"Internal merchant shopper ID already exists.\",\n    \"17-2\": \"15004\",\n    \"18-1\": \"One of the shopper's countries was defined as OFAC sanctioned.\",\n    \"18-2\": \"15012\",\n    \"19-0\": \"SHOPPER_HAS_MULTIPLE_CREDIT_CARDS\",\n    \"19-1\": \"Shopper has multiple credit cards.\",\n    \"19-2\": \"-\",\n    \"24-0\": \"SHOPPER_USERNAME_ALREADY_EXISTS\",\n    \"24-1\": \"Shopper user name already exists.\",\n    \"24-2\": \"15010\"\n  },\n  \"cols\": 3,\n  \"rows\": 33\n}\n[/block]","excerpt":"","slug":"shopper-errors","type":"basic","title":"Shopper Errors"}

The following errors can be returned in response to requests related to shoppers, including Create Order and New Shopper, Create Shopper, Update Shopper, and Retrieve Shopper.

Name
Description
Code

CLIENT_ENCRYPTION_BAD_INPUT

Credit card details decryption failed due to invalid input.

19000

CLIENT_ENCRYPTION_BAD_PUBLIC_KEY

Credit card details decryption failed due to invalid public key.

19000

CLIENT_ENCRYPTION_GENERAL_FAILURE

Credit card details decryption failed.

19000

CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED

Shopper credit card cannot contain both plain and encrypted details.

-

CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED

Credit card encrypted number is required.

-

CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED

Credit card encrypted security code is required.

-

CURRENCY_CODE_NOT_FOUND

The Currency Code passed in the request was not found.
or

13001

CVV_ERROR

Payment processing failure due to CVV error.

14002

HIGH_RISK_ERROR

Payment processing failure due to high risk.

14002

INCORRECT_INFORMATION

Payment processing failure due to incorrect information.

14002

INVALID_CARD_NUMBER

Payment processing failure due to invalid card number.

14002

INVALID_CARD_TYPE

Payment processing failure due to invalid card type.

14002

INVALID_IP_ADDRESS

The IP address passed in the request is invalid.

15001

INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS

The number of shopper payment methods is invalid.

1000

INVALID_PIN_OR_PW_OR_ID_ERROR

Payment processing failure due to invalid PIN or password or ID error.

14002

INVALID_SHOPPER_ID

The Shopper ID passed in the request is invalid.

-

INVALID_VAT_ID

The VAT ID passed in the request is invalid.

-

SELLER_SHOPPER_ALREADY_EXISTS

Internal merchant shopper ID already exists.

15004

SHOPPER_COUNTRY_OFAC_SANCTIONED

One of the shopper's countries was defined as OFAC sanctioned.

15012

SHOPPER_HAS_MULTIPLE_CREDIT_CARDS

Shopper has multiple credit cards.

-

SHOPPER_ID_MISMATCH

Shopper ID mismatch.

-

SHOPPER_ID_REQUIRED

Shopper ID is required.

16001 or empty

SHOPPER_IP_REQUIRED

Shopper IP address is required.

10001

SHOPPER_NOT_FOUND

The Shopper ID passed in the request was not found.

15008

SHOPPER_USERNAME_ALREADY_EXISTS

Shopper user name already exists.

15010

SYSTEM_TECHNICAL_ERROR

Payment processing failure due to system technical error.

14002

THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE

Payment processing failure because the issuer is unavailable or offline.

14002

TOO_MANY_PAYMENT_METHODS_SELECTED

Only one selected payment method is allowed for shopper.

16002

UNKNOWN_COUNTRY_CODE

Unknown country code.

-

UNKNOWN_COUNTRY_FOR_IP_ADDRESS

Country cannot be resolved according to IP address.

15001

UNKNOWN_CURRENCY

Currency can not be resolved. Missing currency or country or IP.

-

UNKNOWN_STATE_CODE

Unknown state code.

-

UNKNOWN_STATE_FOR_IP_ADDRESS

State cannot be resolved according to IP address.

15001