{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","settings":"","results":{"codes":[]},"params":[]},"next":{"description":"","pages":[]},"title":"Shopper Errors","type":"basic","slug":"shopper-errors","excerpt":"","body":"The following errors can be returned in response to requests related to shoppers, including [Create Order and New Shopper](doc:create-shopper-and-order), [Create Shopper](doc:create-shopper), [Update Shopper](doc:update-shopper), and [Retrieve Shopper](doc:retrieve-vaulted-shopper).\n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Name\",\n \"h-1\": \"Description\",\n \"h-2\": \"Code\",\n \"16-0\": \"INVALID_VAT_ID\",\n \"16-1\": \"The VAT ID passed in the request is invalid.\",\n \"16-2\": \"-\",\n \"0-0\": \"CLIENT_ENCRYPTION_BAD_INPUT\",\n \"0-1\": \"Credit card details decryption failed due to invalid input.\",\n \"0-2\": \"19000\",\n \"1-2\": \"19000\",\n \"2-2\": \"19000\",\n \"1-0\": \"CLIENT_ENCRYPTION_BAD_PUBLIC_KEY\",\n \"1-1\": \"Credit card details decryption failed due to invalid public key.\",\n \"2-1\": \"Credit card details decryption failed.\",\n \"2-0\": \"CLIENT_ENCRYPTION_GENERAL_FAILURE\",\n \"3-0\": \"CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED\",\n \"3-1\": \"Shopper credit card cannot contain both plain and encrypted details.\",\n \"4-0\": \"CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED\",\n \"4-1\": \"Credit card encrypted number is required.\",\n \"5-0\": \"CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED\",\n \"5-1\": \"Credit card encrypted security code is required.\",\n \"3-2\": \"-\",\n \"4-2\": \"-\",\n \"5-2\": \"-\",\n \"6-0\": \"CURRENCY_CODE_NOT_FOUND\",\n \"6-1\": \"The Currency Code passed in the request was not found.\\nor\",\n \"6-2\": \"13001\",\n \"7-0\": \"CVV_ERROR\",\n \"7-1\": \"Payment processing failure due to CVV error.\",\n \"7-2\": \"14002\",\n \"8-0\": \"HIGH_RISK_ERROR\",\n \"8-1\": \"Payment processing failure due to high risk.\",\n \"8-2\": \"14002\",\n \"9-0\": \"INCORRECT_INFORMATION\",\n \"9-1\": \"Payment processing failure due to incorrect information.\",\n \"9-2\": \"14002\",\n \"10-0\": \"INVALID_CARD_NUMBER\",\n \"11-0\": \"INVALID_CARD_TYPE\",\n \"10-1\": \"Payment processing failure due to invalid card number.\",\n \"10-2\": \"14002\",\n \"11-2\": \"14002\",\n \"11-1\": \"Payment processing failure due to invalid card type.\",\n \"12-0\": \"INVALID_IP_ADDRESS\",\n \"12-1\": \"The IP address passed in the request is invalid.\",\n \"12-2\": \"15001\",\n \"13-0\": \"INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS\",\n \"13-1\": \"The number of shopper payment methods is invalid.\",\n \"13-2\": \"1000\",\n \"14-0\": \"INVALID_PIN_OR_PW_OR_ID_ERROR\",\n \"14-1\": \"Payment processing failure due to invalid PIN or password or ID error.\",\n \"14-2\": \"14002\",\n \"15-0\": \"INVALID_SHOPPER_ID\",\n \"15-1\": \"The Shopper ID passed in the request is invalid.\",\n \"15-2\": \"-\",\n \"20-0\": \"SHOPPER_ID_MISMATCH\",\n \"20-1\": \"Shopper ID mismatch.\",\n \"20-2\": \"-\",\n \"21-0\": \"SHOPPER_ID_REQUIRED\",\n \"21-1\": \"Shopper ID is required.\",\n \"21-2\": \"16001 or empty\",\n \"22-0\": \"SHOPPER_IP_REQUIRED\",\n \"22-1\": \"Shopper IP address is required.\",\n \"22-2\": \"10001\",\n \"23-0\": \"SHOPPER_NOT_FOUND\",\n \"23-2\": \"15008\",\n \"23-1\": \"The Shopper ID passed in the request was not found.\",\n \"25-0\": \"SYSTEM_TECHNICAL_ERROR\",\n \"25-2\": \"14002\",\n \"25-1\": \"Payment processing failure due to system technical error.\",\n \"26-0\": \"THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE\",\n \"26-2\": \"14002\",\n \"26-1\": \"Payment processing failure because the issuer is unavailable or offline.\",\n \"27-0\": \"TOO_MANY_PAYMENT_METHODS_SELECTED\",\n \"27-1\": \"Only one selected payment method is allowed for shopper.\",\n \"27-2\": \"16002\",\n \"28-0\": \"UNKNOWN_COUNTRY_CODE\",\n \"29-0\": \"UNKNOWN_COUNTRY_FOR_IP_ADDRESS\",\n \"30-0\": \"UNKNOWN_CURRENCY\",\n \"31-0\": \"UNKNOWN_STATE_CODE\",\n \"32-0\": \"UNKNOWN_STATE_FOR_IP_ADDRESS\",\n \"28-1\": \"Unknown country code.\",\n \"28-2\": \"-\",\n \"29-1\": \"Country cannot be resolved according to IP address.\",\n \"29-2\": \"15001\",\n \"30-1\": \"Currency can not be resolved. Missing currency or country or IP.\",\n \"30-2\": \"-\",\n \"31-1\": \"Unknown state code.\",\n \"31-2\": \"-\",\n \"32-1\": \"State cannot be resolved according to IP address.\",\n \"32-2\": \"15001\",\n \"17-0\": \"SELLER_SHOPPER_ALREADY_EXISTS\",\n \"18-0\": \"SHOPPER_COUNTRY_OFAC_SANCTIONED\",\n \"17-1\": \"Internal merchant shopper ID already exists.\",\n \"17-2\": \"15004\",\n \"18-1\": \"One of the shopper's countries was defined as OFAC sanctioned.\",\n \"18-2\": \"15012\",\n \"19-0\": \"SHOPPER_HAS_MULTIPLE_CREDIT_CARDS\",\n \"19-1\": \"Shopper has multiple credit cards.\",\n \"19-2\": \"-\",\n \"24-0\": \"SHOPPER_USERNAME_ALREADY_EXISTS\",\n \"24-1\": \"Shopper user name already exists.\",\n \"24-2\": \"15010\",\n \"33-1\": \"Produced by one of the following errors:\\n* The payment method you are trying to delete is associated to at least 1 active subscription.\\n* The payment method you are trying to delete is associated with at least 1 payment that is pending approval.\",\n \"33-2\": \"10001\",\n \"33-0\": \"VALIDATION_GENERAL_FAILURE\"\n },\n \"cols\": 3,\n \"rows\": 34\n}\n[/block]","updates":[],"order":6,"isReference":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"5c742637ad58c70033b9c75f","project":"57336fd5a6a9c40e00e13a0b","version":{"version":"8976-Extended","version_clean":"8976.0.0-Extended","codename":"Main","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":["5c742637ad58c70033b9c699","5c742637ad58c70033b9c69a","5c742637ad58c70033b9c69b","5c742637ad58c70033b9c69c","5c742637ad58c70033b9c69d","5c742637ad58c70033b9c69e","5c742637ad58c70033b9c69f","5c742637ad58c70033b9c6a0","5c742637ad58c70033b9c6a1","5c742637ad58c70033b9c6a2","5c742637ad58c70033b9c6a3"],"_id":"5c742637ad58c70033b9c762","project":"57336fd5a6a9c40e00e13a0b","__v":0,"forked_from":"5bedbcf19b49e8004462d199","createdAt":"2018-04-24T15:33:45.744Z","releaseDate":"2018-04-24T15:33:45.744Z"},"category":{"sync":{"isSync":false,"url":""},"pages":[],"title":"Errors","slug":"errors","order":7,"from_sync":false,"reference":false,"_id":"5c742637ad58c70033b9c6a0","version":"5c742637ad58c70033b9c762","project":"57336fd5a6a9c40e00e13a0b","createdAt":"2015-10-15T16:21:09.840Z","__v":0},"user":"5beb1b96bc2003003ecd645e","createdAt":"2018-12-19T16:12:39.512Z","__v":0,"parentDoc":null}
Shopper Errors
The following errors can be returned in response to requests related to shoppers, including Create Order and New Shopper, Create Shopper, Update Shopper, and Retrieve Shopper.
CLIENT_ENCRYPTION_BAD_INPUT
Credit card details decryption failed due to invalid input.
19000
CLIENT_ENCRYPTION_BAD_PUBLIC_KEY
Credit card details decryption failed due to invalid public key.
19000
CLIENT_ENCRYPTION_GENERAL_FAILURE
Credit card details decryption failed.
19000
CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED
Shopper credit card cannot contain both plain and encrypted details.
-
CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED
Credit card encrypted number is required.
-
CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED
Credit card encrypted security code is required.
-
CURRENCY_CODE_NOT_FOUND
The Currency Code passed in the request was not found.
or
13001
CVV_ERROR
Payment processing failure due to CVV error.
14002
HIGH_RISK_ERROR
Payment processing failure due to high risk.
14002
INCORRECT_INFORMATION
Payment processing failure due to incorrect information.
14002
INVALID_CARD_NUMBER
Payment processing failure due to invalid card number.
14002
INVALID_CARD_TYPE
Payment processing failure due to invalid card type.
14002
INVALID_IP_ADDRESS
The IP address passed in the request is invalid.
15001
INVALID_NUM_OF_SHOPPER_PAYMENT_METHODS
The number of shopper payment methods is invalid.
1000
INVALID_PIN_OR_PW_OR_ID_ERROR
Payment processing failure due to invalid PIN or password or ID error.
14002
INVALID_SHOPPER_ID
The Shopper ID passed in the request is invalid.
-
INVALID_VAT_ID
The VAT ID passed in the request is invalid.
-
SELLER_SHOPPER_ALREADY_EXISTS
Internal merchant shopper ID already exists.
15004
SHOPPER_COUNTRY_OFAC_SANCTIONED
One of the shopper's countries was defined as OFAC sanctioned.
15012
SHOPPER_HAS_MULTIPLE_CREDIT_CARDS
Shopper has multiple credit cards.
-
SHOPPER_ID_MISMATCH
Shopper ID mismatch.
-
SHOPPER_ID_REQUIRED
Shopper ID is required.
16001 or empty
SHOPPER_IP_REQUIRED
Shopper IP address is required.
10001
SHOPPER_NOT_FOUND
The Shopper ID passed in the request was not found.
15008
SHOPPER_USERNAME_ALREADY_EXISTS
Shopper user name already exists.
15010
SYSTEM_TECHNICAL_ERROR
Payment processing failure due to system technical error.
14002
THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE
Payment processing failure because the issuer is unavailable or offline.
14002
TOO_MANY_PAYMENT_METHODS_SELECTED
Only one selected payment method is allowed for shopper.
16002
UNKNOWN_COUNTRY_CODE
Unknown country code.
-
UNKNOWN_COUNTRY_FOR_IP_ADDRESS
Country cannot be resolved according to IP address.
15001
UNKNOWN_CURRENCY
Currency can not be resolved. Missing currency or country or IP.
-
UNKNOWN_STATE_CODE
Unknown state code.
-
UNKNOWN_STATE_FOR_IP_ADDRESS
State cannot be resolved according to IP address.
15001
VALIDATION_GENERAL_FAILURE
Produced by one of the following errors:
- The payment method you are trying to delete is associated to at least 1 active subscription.
- The payment method you are trying to delete is associated with at least 1 payment that is pending approval.
10001