When BlueSnap receives a merchant application, our underwriting team initiates a comprehensive Know Your Customer/Anti-Money Laundering (KYC/AML) verification process, which is required by regulators to prevent financial crimes. In some cases, the BlueSnap underwriting team might request documents to verify information about the merchant. If we need more information, we create a document request case in the merchant account. Each document request case is assigned a unique ID and includes a description of the requested documents.
After the merchant passes our KYC/AML verification process, we send a welcome email with access to their production account in our global payments network.
Merchant-Managed Requests
BlueSnap underwriting team sends the merchant an email that to notify them of the document request. The email includes the following:
- Description of the requested documents,
- Link so the merchant can securely upload the requested documents
Submitting accurate information is crucial and it reduces the likelihood we will reach out to you for more documents. Your merchants are responsible for providing requested documents in a timely manner. As a platform, you also have the ability to track the status of your merchant’s application.