BlueSnap provides tools and resources to help you manage your merchants and merchant activities.
Reporting
BlueSnap reporting tools and features help you communicate important transaction details to your merchants:
- Provide merchants with clear settlement reports that reconcile to the penny, every time.
- Display settlement reporting to merchants within your reporting interface.
- Automate accounting workflows to reconcile payouts.
The following sections describe our reporting interfaces, and how you can automate your reconciliation tasks with our webhooks and API reporting.
Reporting Options
BlueSnap provides multiple reporting options to provide flexibility in accessing transaction data. You can generate both pre-built and custom reports through the Merchant Portal and our Reporting APIs, which makes it easy to share reporting data with your merchants. Merchants with access to the Merchant Portal can access their reports directly, and partners who white-label BlueSnap can use our APIs to build custom reporting features into their platform. In addition, we offer reports in the Partner Portal so you can track changes to your merchant portfolio.
Standard Reporting
Standard Reporting provides pre-built reports designed to address the most common reporting use cases. These reports are available in the Merchant Portal and through our Reporting API.
To view these reports in the Merchant Portal, log in and go to Account Activity > Reports. Merchants with Merchant Portal access can run these reports directly. Partner Platforms can access these reports for each merchant from their Platform Account.
The Reporting API provides access to these pre-built reports so you can retrieve and integrate our pre-built reports into your platform. Send a Get Report Data request, and optionally filter the response with query parameters.
Custom Reporting
Custom Reporting lets you build and manage your own reports. To begin, select a report category, and then add the columns that you want to include in the report. These reports are available in the Merchant Portal and through our Custom Reporting API.
To view these reports in the Merchant Portal, log in and go to Account Activity > Reports, and select Custom Reports. Merchants with Merchant Portal access can run these reports directly. Partner Platforms can access these reports for each merchant from their Platform Account.
The Custom Reporting API lets you build reports and integrate them into your platform. Leverage our APIs to create, retrieve, update, and delete custom reports to meet your business needs.
Refunds
As a platform, you can issue refunds with a Refund request available in our Payment API.
Orders and Transactions
Merchants that have access to the Merchant Portal can retrieve details about a transaction with our Order Locater. As a partner, you have access to the same information from your Platform account.
If you white-label BlueSnap or want to build a custom application to retrieve transaction information, you can integrate with our Payment API. The Payment API provides GET requests for the most commonly used payment methods, including the following:
- Cards and Wallets
- Alternative payment methods, such as ACH and PayPal
Fraud
BlueSnap teams with Kount for fraud management and prevention. BlueSnap's Portfolio fraud prevention service is enabled by default for all merchant accounts. BlueSnap's fraud detection services ensure you can do the following:
- Safely offer new products and enter new geographies
- Reject fewer legitimate payments
- Decrease refunds and chargebacks
- Reduce development resources
You or your merchants have the flexibility to change their fraud prevention service level from their BlueSnap Merchant Portal. To learn more, see Fraud Prevention and Service Levels.
In addition, BlueSnap is always working behind the scenes to identify trends before they turn into problems. We actively monitor merchant accounts and transaction activity so we can alert platforms of concerning activity and recommend actions to mitigate losses.
Chargebacks
BlueSnap teams with Chargebacks911 for chargeback management, including pre-chargeback dispute resolution and chargeback representment.
For comprehensive details about how BlueSnap helps you handle chargebacks, refer to Chargeback Management in the BlueSnap Support Guides.
Dispute Resolution
Dispute resolution helps your merchant prevent chargebacks if you implement a chargeback prevention strategy to include these steps:
- Manually or automatically respond to pre-chargeback inquiries from card issuers.
- Automatically refunding payments whenever BlueSnap is notified that the cardholder intends to submit a chargeback.
- Proactively refund all payments made with cards that were reported lost or stolen before the payment date, even if BlueSnap has not received any inquiries or notifications.
Representment
Your merchants need to dispute each chargeback quickly and accurately to prevent revenue loss. BlueSnap provides a pre-built web portal for chargeback case management and representment, which helps you save development resources. In addition, we have tools and features that let you automate the representment process to ensure the best possible reversal rate when a chargeback occurs.
To automate representment, you need enable the Chargeback webhook, and then integrate with our Chargeback Representment Upload API. The API request requires that you send as query string parameters the merchant ID and the chargeback ID. The chargeback ID is sent as the chargeback_id property in the Chargeback webhook.
This request also requires that you send a representment file, which should include evidence that supports your opposition to the chargeback. This evidence includes the following:
- Chargeback information
- Company and product description
- Transaction details
- Customer shipping and billing information
- Cardholder information
- Product details
- Conveyance information
- Cardholder's order history and customer service notes
- Terms and conditions
- Images of your website landing page, product page, and checkout page
To collect this evidence, supplement the information parsed from the Chargeback webhook with information stored on your systems. For a sample form, refer to this Chargeback Response Template.
For additional information, see Representing Chargebacks.
Reporting and Analytics
From your primary partner account, you can view aggregated chargeback activity for your entire portfolio, and you can access the Merchant Disputes Portal for each of your merchants.
Split Payments
When BlueSnap is notified of a chargeback, we automatically debit the merchant and vendor for their portions of the chargeback amount. Any chargeback fees are charged to the merchant.