BlueSnap makes it easy for you to securely transfer your entire merchant portfolio to our system in just minutes. We work with you to securely migrate your data so you never have to handle it yourself.

Steps

  1. Contact your BlueSnap Implementation Engineer about merchant portfolio migration.
  2. Download the applicable Merchant Migration Template XLSX files. You can download the files through the Merchant Portal or using the links below.
  3. Populate the files with your merchant information. The required fields in the templates are the same as the requirements for our Create Merchant API Request (or our hosted application).
Template Requirements

Keep in mind that the template shows you all the necessary general requirements. We highly recommend checking out the requirements and validations that are applicable to your portfolio for each region/country:

Template Downloads

2a. As part of your XLSX file submission, you will need to provide confirmation that your merchants have agreed to BlueSnap’s Agreement, Terms and Conditions, and our agreed-upon pricing. Most partners will complete this by sending an email before changing payment providers.

2b. You should present the following language in the email, where your merchants will check the box and submit to indicate their consent. You will need to capture the date of their consent to fill in the appropriate fields in the XLSX file:

I have read and agree to the Merchant Application Terms, Merchant Agreement, and Pricing Agreement [insert a link to the agreed-upon pricing between BlueSnap and yourselves].

  1. Once you complete the XLSX template, you can use the public key below to encrypt it.
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  1. Notify us and provide the IP address for the source of the data transfer so we can whitelist this information in our firewall. Our Implementation Engineers will be in touch with you during this entire process and will be ready to answer any questions that you may have.
  2. Once you complete the template, we will provide SFTP login details to you, so that you can securely transfer merchant data to BlueSnap via SFTP.
  3. If you have any relevant KYC/AML documents (ie. voided checks, business articles, owner’s government IDs etc.), you can pass them along at this stage via the SFTP process. Each file should start with the merchant's DBA name and a descriptive file name (i.e. "Demo Inc - Business Articles" or "Demo Inc - Tax Document"). Providing these additional documents is optional, however, providing them could speed up the overall approval and migration process.
  4. We will review your submission and if we need any additional information, someone from our team will reach out.
  5. During the migration process we may need a few additional documents from your merchants to verify their account. If you are using Relay we will make these requests directly to you and you can upload the requested documents via the Partner Portal. If you are using Dash, then we will request these documents directly from your merchants.
  6. You can track the progress of your migration and respond to any additional information requests directly from your Partner Portal (*for Relay only; coming soon for Dash)
  7. If you coded to our onboarding IPNs, you will also get an IPN/webhook:

Once your merchant portfolio is securely transferred to BlueSnap, you can start accepting payments. If you have questions at any stage, our team will be there to guide you.