{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","settings":"","results":{"codes":[]},"params":[]},"next":{"description":"","pages":[]},"title":"Card Transaction Errors","type":"basic","slug":"card-transaction-errors","excerpt":"","body":"The following errors can be returned in response to a Card Transaction request. For details on how to address the error, refer to the Action column. \n[block:parameters]\n{\n \"data\": {\n \"h-0\": \"Code\",\n \"h-1\": \"Name\",\n \"h-2\": \"Description\",\n \"12-0\": \"14002\",\n \"18-0\": \"14002\",\n \"19-0\": \"14002\",\n \"20-0\": \"14002\",\n \"21-0\": \"14002\",\n \"22-0\": \"14002\",\n \"24-0\": \"14002\",\n \"25-0\": \"14002\",\n \"27-0\": \"14002\",\n \"29-0\": \"14002\",\n \"30-0\": \"14002\",\n \"31-0\": \"14002\",\n \"33-0\": \"14002\",\n \"34-0\": \"14002\",\n \"35-0\": \"14002\",\n \"4-0\": \"10000\",\n \"11-0\": \"11001\",\n \"4-2\": \"The API version passed in the request is invalid.\",\n \"4-1\": \"INVALID_API_VERSION\",\n \"11-1\": \"XSS_EXCEPTION\",\n \"11-2\": \"User input suspected as malicious.\",\n \"50-0\": \"20002\",\n \"58-0\": \"20010\",\n \"50-1\": \"MULTIPLE_TRANSACTIONS_FOUND\",\n \"50-2\": \"Transaction retrieval service failure. Multiple transactions found with merchant transaction ID: ${merchantTransactionId}.\",\n \"58-1\": \"TRANSACTION_ALREADY_CAPTURED\",\n \"58-2\": \"Transaction was already captured.\",\n \"12-1\": \"THREE_D_SECURITY_AUTHENTICATION_REQUIRED\",\n \"12-2\": \"3D security authentication is required.\",\n \"18-1\": \"CALL_ISSUER\",\n \"18-2\": \"Payment processing failure due to an unspecified error. Please contact the issuing bank.\",\n \"19-1\": \"CARD_LOST_OR_STOLEN\",\n \"19-2\": \"The card is lost or stolen.\",\n \"20-1\": \"CVV_ERROR\",\n \"20-2\": \"Payment processing failure due to CVV error.\",\n \"21-1\": \"DO_NOT_HONOR\",\n \"21-2\": \"Payment processing failure due to issuing bank decline.\",\n \"22-1\": \"EXPIRED_CARD\",\n \"22-2\": \"Payment processing failure due to expired card.\",\n \"24-1\": \"HIGH_RISK_ERROR\",\n \"24-2\": \"Payment processing failure due to high risk.\",\n \"25-1\": \"INCORRECT_INFORMATION\",\n \"25-2\": \"Payment processing failure due to incorrect information.\\n\\n*Description will contain additional information about the specific error.*\",\n \"27-1\": \"INSUFFICIENT_FUNDS\",\n \"27-2\": \"Payment processing failure due to insufficient funds.\",\n \"29-1\": \"INVALID_CARD_NUMBER\",\n \"29-2\": \"Payment processing failure due to invalid card number.\",\n \"30-1\": \"INVALID_CARD_TYPE\",\n \"30-2\": \"Payment processing failure due to invalid card type.\",\n \"31-1\": \"INVALID_PIN_OR_PW_OR_ID_ERROR\",\n \"31-2\": \"Payment processing failure due to invalid PIN, password or ID error.\",\n \"33-1\": \"LIMIT_EXCEEDED\",\n \"33-2\": \"Payment processing failure because card limit has exceeded.\",\n \"34-1\": \"PICKUP_CARD\",\n \"34-2\": \"Payment processing failure. The card has been reported lost or stolen and should be removed from use.\",\n \"35-1\": \"PROCESSING_AMOUNT_ERROR\",\n \"35-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n \"36-1\": \"PROCESSING_DUPLICATE\",\n \"36-2\": \"Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.\",\n \"37-1\": \"PROCESSING_GENERAL_DECLINE\",\n \"37-2\": \"Payment processing failure due to an unspecified error returned.\",\n \"38-1\": \"PROCESSING_TIMEOUT\",\n \"38-2\": \"Payment processing failure due to timeout.\",\n \"36-0\": \"14002\",\n \"37-0\": \"14002\",\n \"38-0\": \"14002\",\n \"42-1\": \"SYSTEM_TECHNICAL_ERROR\",\n \"42-2\": \"Payment processing failure due to problematic transaction.\",\n \"42-0\": \"14002\",\n \"43-0\": \"14002\",\n \"43-1\": \"THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE\",\n \"43-2\": \"Payment processing failure because the issuer is unavailable or offline.\",\n \"52-0\": \"20004\",\n \"53-0\": \"20005\",\n \"54-0\": \"20006\",\n \"55-0\": \"20007\",\n \"56-0\": \"20008\",\n \"57-0\": \"20009\",\n \"52-1\": \"TRANSACTION_PAYMENT_METHOD_NOT_SUPPORTED\",\n \"52-2\": \"Payment method is not supported.\",\n \"53-1\": \"TRANSACTION_NOT_AUTHORIZED\",\n \"53-2\": \"Transaction is not authorized.\",\n \"54-1\": \"TRANSACTION_ALREADY_EXISTS\",\n \"54-2\": \"Transaction AUTH_REVERSAL FAILED. Transaction already exists.\",\n \"55-1\": \"TRANSACTION_EXPIRED\",\n \"55-2\": \"Transaction is expired.\",\n \"56-1\": \"TRANSACTION_ID_REQUIRED\",\n \"56-2\": \"Transaction ID is required.\",\n \"57-1\": \"INVALID_TRANSACTION_ID\",\n \"57-2\": \"Transaction ID is invalid.\",\n \"47-0\": \"15008\",\n \"47-1\": \"SHOPPER_NOT_FOUND\",\n \"47-2\": \"The Shopper ID passed in the request was not found.\",\n \"48-0\": \"15012\",\n \"48-1\": \"SHOPPER_COUNTRY_OFAC_SANCTIONED\",\n \"48-2\": \"One of the shopper's countries was defined as OFAC sanctioned.\",\n \"49-0\": \"16003\",\n \"49-1\": \"MULTIPLE_PAYMENT_METHODS_NON_SELECTED\",\n \"49-2\": \"Shopper has multiple payment methods, but none is selected.\",\n \"51-0\": \"20003\",\n \"51-1\": \"TRANSACTION_LOCKED\",\n \"51-2\": \"Transaction ${transactionType} failed. Transaction locked.\",\n \"23-0\": \"14002\",\n \"23-1\": \"GENERAL_PAYMENT_PROCESSING_ERROR\",\n \"23-2\": \"Payment processing failure due to an unspecified error. Description will contain the error code and message sent by the processor if applicable.\",\n \"64-0\": \"-\",\n \"65-0\": \"-\",\n \"66-0\": \"-\",\n \"64-1\": \"CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED\",\n \"64-2\": \"Shopper credit card cannot contain both plain and encrypted details.\",\n \"65-1\": \"CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED\",\n \"65-2\": \"Encrypted Field 'Encrypted Card Number' is required.\",\n \"66-1\": \"CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED\",\n \"66-2\": \"Encrypted Field 'Encrypted Security Code' is required.\",\n \"0-0\": \"7\",\n \"0-1\": \"INVALID_TRANSACTION_TYPE\",\n \"0-2\": \"Transaction type is invalid.\\nNote: HTTP status is 403 Forbidden\",\n \"5-1\": \"PAYMENT_GENERAL_FAILURE\",\n \"5-0\": \"10000\",\n \"5-2\": \"A general payment failure has occurred.\",\n \"6-0\": \"10001\",\n \"6-1\": \"VALIDATION_GENERAL_FAILURE\",\n \"6-2\": \"The resource passed in the request has violated validation rules. Additional information about the specific issue is provided in the error description.\",\n \"44-0\": \"14002\",\n \"44-1\": \"THREE_D_SECURE_FAILURE\",\n \"44-2\": \"Payment processing failure due to 3D secure failure.\",\n \"46-0\": \"14016\",\n \"46-1\": \"NO_AVAILABLE_PROCESSORS\",\n \"46-2\": \"There are no available processors for the specific request.\",\n \"7-1\": \"INVALID_MERCHANT_TRANSACTION_ID\",\n \"8-1\": \"INVALID_RECURRING_TRANSACTION\",\n \"9-1\": \"MERCHANT_CONFIGURATION_ERROR\",\n \"10-1\": \"MISSING_CARD_TYPE\",\n \"7-0\": \"10001\",\n \"8-0\": \"10001\",\n \"9-0\": \"10001\",\n \"10-0\": \"10001\",\n \"1-0\": \"30\",\n \"1-2\": \"No card holder or vaulted shopper id\",\n \"1-1\": \"MISSING_SHOPPER_OR_CARD_HOLDER\",\n \"2-0\": \"85\",\n \"2-1\": \"INVALID_HTTP_METHOD\",\n \"2-2\": \"CAPTURE transactions should be sent using an HTTP PUT method\",\n \"7-2\": \"Merchant-transaction-id should be up to 50 characters\",\n \"8-2\": \"recurring-transaction element is missing or invalid\",\n \"9-2\": \"Merchant Configuration Error\",\n \"10-2\": \"card-type element is required\",\n \"h-3\": \"Action\",\n \"0-3\": \"Retry after validating request. If issue persists, contact BlueSnap Support.\",\n \"1-3\": \"Retry with card holder info or vaulted shopper ID.\",\n \"2-3\": \"Retry with HTTP PUT method.\",\n \"4-3\": \"Retry with correct API version.\",\n \"5-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n \"6-3\": \"Retry with correct resource.\",\n \"7-3\": \"Retry with correct merchant transaction ID.\",\n \"8-3\": \"Retry with recurring transaction element.\",\n \"9-3\": \"Contact BlueSnap Support.\",\n \"10-3\": \"Retry with card type element.\",\n \"11-3\": \"Do not retry.\",\n \"12-3\": \"Retry with 3D Secure authentication.\",\n \"18-3\": \"Do not retry.\",\n \"19-3\": \"Retry with a different card or decline the transaction.\",\n \"20-3\": \"Retry with correct CVV code.\",\n \"21-3\": \"Retry with different payment method or retry again in 24 hours.\",\n \"22-3\": \"Retry with correct expiration date. If issue persists, retry with different payment method or decline the transaction.\",\n \"23-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n \"24-3\": \"Do not retry.\",\n \"25-3\": \"Do not retry.\",\n \"27-3\": \"Retry with different payment method, retry later, or decline the transaction.\",\n \"29-3\": \"Retry with correct card number. If issue persists, retry with different payment method or decline the transaction.\",\n \"30-3\": \"Retry with correct card number or different payment method, or decline the transaction.\",\n \"31-3\": \"Retry with correct PIN, password, or ID. If issue persists, contact BlueSnap Support.\",\n \"33-3\": \"Retry with different payment method, retry later, or decline the transaction.\",\n \"34-3\": \"Do not retry.\",\n \"35-3\": \"Retry with correct amount. If issues persists, decline the transaction.\",\n \"36-3\": \"Do not retry.\",\n \"37-3\": \"Retry. If issue persists, contact the issuing bank or decline the transaction.\",\n \"38-3\": \"Retry.\",\n \"42-3\": \"Do not retry.\",\n \"43-3\": \"Retry.\",\n \"44-3\": \"Do not retry.\",\n \"46-3\": \"Contact BlueSnap Support.\",\n \"47-3\": \"Retry with correct vaulted shopper ID.\",\n \"48-3\": \"Do not retry.\",\n \"49-3\": \"Retry with specified payment method.\",\n \"50-3\": \"Retry with correct merchant transaction ID. If issue persists, contact BlueSnap Support.\",\n \"51-3\": \"Contact BlueSnap Support.\",\n \"52-3\": \"Retry with different payment method or decline the transaction.\",\n \"53-3\": \"Retry Auth request with correct details.\",\n \"54-3\": \"Do not retry.\",\n \"55-3\": \"Do not retry. Create new transaction request.\",\n \"56-3\": \"Retry with transaction ID.\",\n \"57-3\": \"Retry with correct transaction ID.\",\n \"58-3\": \"Do not retry.\",\n \"64-3\": \"Retry with correct details.\",\n \"65-3\": \"Retry with encrypted card number.\",\n \"66-3\": \"Retry with encrypted security code.\",\n \"13-0\": \"14002\",\n \"13-1\": \"AUTHORIZATION_AMOUNT_ALREADY_REVERSED\",\n \"13-2\": \"Payment processing failure because the authorization has already been reversed.\",\n \"13-3\": \"Do not retry.\",\n \"14-0\": \"14002\",\n \"15-0\": \"14002\",\n \"14-1\": \"AUTHORIZATION_AMOUNT_NOT_VALID\",\n \"14-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n \"14-3\": \"Retry with correct amount. If issue persists, decline the transaction.\",\n \"15-1\": \"AUTHORIZATION_EXPIRED\",\n \"15-2\": \"Payment processing failure because the authorization has expired.\",\n \"15-3\": \"Do not retry.\",\n \"16-0\": \"14002\",\n \"16-1\": \"AUTHORIZATION_NOT_FOUND\",\n \"16-2\": \"Payment processing failure because the authorization was not found.\",\n \"16-3\": \"Do not retry.\",\n \"26-1\": \"INCORRECT_SETUP\",\n \"26-0\": \"14002\",\n \"26-2\": \"Payment processing failure due to incorrect setup.\",\n \"26-3\": \"Contact BlueSnap Support.\",\n \"28-0\": \"14002\",\n \"28-1\": \"INVALID_AMOUNT\",\n \"28-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n \"28-3\": \"Retry with correct amount. If issue persists, decline the transaction.\",\n \"32-0\": \"14002\",\n \"32-1\": \"INVALID_TRANSACTION\",\n \"32-2\": \"Payment processing failure because this transaction is not allowed by the issuer.\",\n \"32-3\": \"Do not retry.\",\n \"39-0\": \"14002\",\n \"39-1\": \"REFUND_FAILED\",\n \"39-2\": \"A general payment failure has occurred for this refund.\",\n \"39-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n \"40-0\": \"14002\",\n \"40-1\": \"RESTRICTED_CARD\",\n \"40-2\": \"Payment processing failure due to restricted card.\",\n \"40-3\": \"Do not retry.\",\n \"45-1\": \"PAYMENT_METHOD_NOT_SUPPORTED\",\n \"45-0\": \"14011\",\n \"45-2\": \"Payment processing failure because the attempted operation is not supported for this payment method.\",\n \"45-3\": \"Do not retry.\",\n \"17-0\": \"14002\",\n \"17-1\": \"BLS_CONNECTION_PROBLEM\",\n \"17-3\": \"Do not retry.\",\n \"17-2\": \"Your payment request could not be successfully completed.\",\n \"3-0\": \"90\",\n \"3-1\": \"MISSING_CARD_TYPE\",\n \"3-2\": \"`card-type` element is required\",\n \"3-3\": \"Retry with the `card-type` element\",\n \"41-0\": \"14002\",\n \"41-1\": \"STRONG_CUSTOMER_AUTHENTICATION_REQUIRED\",\n \"41-2\": \"The transaction failed because there is no strong customer authentication.\",\n \"41-3\": \"Check the card details and try again.\",\n \"59-0\": \"20031\",\n \"59-1\": \"MISSING_RELEVANT_METHOD_FOR_SHOPPER\",\n \"59-2\": \"Shopper has no relevant payment method. \\n\\nFor example, CC.\",\n \"59-3\": \"Update the vaulted shopper with a relevant payment method.\\n\\n*or*\\n\\nInclude the payment method in the Auth Only or Auth Capture request.\",\n \"60-0\": \"43008\",\n \"60-1\": \"EXTERNAL_TAX_SERVICE_MISMATCH_CURRENCY\",\n \"60-2\": \"The given currency must match the original tax quote currency.\",\n \"60-3\": \"Retry the transaction with the same currency as the tax quote. \\n\\n*or*\\n\\nCreate a new tax quote with the desired currency and retry the transaction.\",\n \"61-0\": \"43009\",\n \"61-1\": \"EXTERNAL_TAX_SERVICE_UNEXPECTED_TOTAL_PAYMENT\",\n \"61-2\": \"The given total payment must match the original total calculated in the given tax quote reference.\",\n \"61-3\": \"Retry with the correct amount.\",\n \"62-0\": \"43010\",\n \"62-1\": \"EXTERNAL_TAX_SERVICE_TAX_REFERENCE_ALREADY_USED\",\n \"62-2\": \"The given tax reference was already in use.\",\n \"62-3\": \"Create a new tax quote and retry the transaction.\",\n \"63-0\": \"-\",\n \"63-1\": \"USER_NOT_AUTHORIZED\",\n \"63-2\": \"User is not authorized to retrieve tax reference.\",\n \"63-3\": \"The tax quote is expired. Create a new tax quote and retry the transaction.\"\n },\n \"cols\": 4,\n \"rows\": 67\n}\n[/block]","updates":[],"order":3,"isReference":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"61a5208deadb750070998f29","project":"57336fd5a6a9c40e00e13a0b","version":{"version":"8976-XML","version_clean":"8976.0.0-XML","codename":"3.40 Release","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":["61a5208deadb750070998e87","61a5208deadb750070998e88","61a5208deadb750070998e89","61a5208deadb750070998e8a","61a5208deadb750070998e8b","61a5208deadb750070998e8c","61a5208deadb750070998e8d","61a5208deadb750070998e8e","61a5208deadb750070998e8f","61a5208deadb750070998e90","61a5208deadb750070998e91","61a5208deadb750070998e92","61a5208deadb750070998e93","61a5208deadb750070998e94","61a5208deadb750070998e95","61a5208deadb750070998e96","61a5208deadb750070998e97","61a5208deadb750070998e98","61a5208deadb750070998e99","61a5208deadb750070998e9a"],"_id":"61a5208deadb750070998f48","project":"57336fd5a6a9c40e00e13a0b","__v":0,"forked_from":"60fed269718a45001c25b4a0","createdAt":"2018-04-24T15:24:22.608Z","releaseDate":"2018-04-24T15:24:22.608Z"},"category":{"sync":{"isSync":false,"url":""},"pages":[],"title":"Errors","slug":"errors","order":15,"from_sync":false,"reference":false,"_id":"61a5208deadb750070998e92","version":"61a5208deadb750070998f48","project":"57336fd5a6a9c40e00e13a0b","createdAt":"2015-10-15T16:21:09.840Z","__v":0},"user":"5beb1b96bc2003003ecd645e","createdAt":"2019-07-23T16:22:57.036Z","__v":0,"parentDoc":null}
Card Transaction Errors
The following errors can be returned in response to a Card Transaction request. For details on how to address the error, refer to the Action column.
7
INVALID_TRANSACTION_TYPE
Transaction type is invalid.
Note: HTTP status is 403 Forbidden
Retry after validating request. If issue persists, contact BlueSnap Support.
30
MISSING_SHOPPER_OR_CARD_HOLDER
No card holder or vaulted shopper id
Retry with card holder info or vaulted shopper ID.
85
INVALID_HTTP_METHOD
CAPTURE transactions should be sent using an HTTP PUT method
Retry with HTTP PUT method.
90
MISSING_CARD_TYPE
card-type
element is required
Retry with the card-type
element
10000
INVALID_API_VERSION
The API version passed in the request is invalid.
Retry with correct API version.
10000
PAYMENT_GENERAL_FAILURE
A general payment failure has occurred.
Retry. If issue persists, contact BlueSnap Support.
10001
VALIDATION_GENERAL_FAILURE
The resource passed in the request has violated validation rules. Additional information about the specific issue is provided in the error description.
Retry with correct resource.
10001
INVALID_MERCHANT_TRANSACTION_ID
Merchant-transaction-id should be up to 50 characters
Retry with correct merchant transaction ID.
10001
INVALID_RECURRING_TRANSACTION
recurring-transaction element is missing or invalid
Retry with recurring transaction element.
10001
MERCHANT_CONFIGURATION_ERROR
Merchant Configuration Error
Contact BlueSnap Support.
10001
MISSING_CARD_TYPE
card-type element is required
Retry with card type element.
11001
XSS_EXCEPTION
User input suspected as malicious.
Do not retry.
14002
THREE_D_SECURITY_AUTHENTICATION_REQUIRED
3D security authentication is required.
Retry with 3D Secure authentication.
14002
AUTHORIZATION_AMOUNT_ALREADY_REVERSED
Payment processing failure because the authorization has already been reversed.
Do not retry.
14002
AUTHORIZATION_AMOUNT_NOT_VALID
Payment processing failure due to invalid amount for this transaction.
Retry with correct amount. If issue persists, decline the transaction.
14002
AUTHORIZATION_EXPIRED
Payment processing failure because the authorization has expired.
Do not retry.
14002
AUTHORIZATION_NOT_FOUND
Payment processing failure because the authorization was not found.
Do not retry.
14002
BLS_CONNECTION_PROBLEM
Your payment request could not be successfully completed.
Do not retry.
14002
CALL_ISSUER
Payment processing failure due to an unspecified error. Please contact the issuing bank.
Do not retry.
14002
CARD_LOST_OR_STOLEN
The card is lost or stolen.
Retry with a different card or decline the transaction.
14002
CVV_ERROR
Payment processing failure due to CVV error.
Retry with correct CVV code.
14002
DO_NOT_HONOR
Payment processing failure due to issuing bank decline.
Retry with different payment method or retry again in 24 hours.
14002
EXPIRED_CARD
Payment processing failure due to expired card.
Retry with correct expiration date. If issue persists, retry with different payment method or decline the transaction.
14002
GENERAL_PAYMENT_PROCESSING_ERROR
Payment processing failure due to an unspecified error. Description will contain the error code and message sent by the processor if applicable.
Retry. If issue persists, contact BlueSnap Support.
14002
HIGH_RISK_ERROR
Payment processing failure due to high risk.
Do not retry.
14002
INCORRECT_INFORMATION
Payment processing failure due to incorrect information.
Description will contain additional information about the specific error.
Do not retry.
14002
INCORRECT_SETUP
Payment processing failure due to incorrect setup.
Contact BlueSnap Support.
14002
INSUFFICIENT_FUNDS
Payment processing failure due to insufficient funds.
Retry with different payment method, retry later, or decline the transaction.
14002
INVALID_AMOUNT
Payment processing failure due to invalid amount for this transaction.
Retry with correct amount. If issue persists, decline the transaction.
14002
INVALID_CARD_NUMBER
Payment processing failure due to invalid card number.
Retry with correct card number. If issue persists, retry with different payment method or decline the transaction.
14002
INVALID_CARD_TYPE
Payment processing failure due to invalid card type.
Retry with correct card number or different payment method, or decline the transaction.
14002
INVALID_PIN_OR_PW_OR_ID_ERROR
Payment processing failure due to invalid PIN, password or ID error.
Retry with correct PIN, password, or ID. If issue persists, contact BlueSnap Support.
14002
INVALID_TRANSACTION
Payment processing failure because this transaction is not allowed by the issuer.
Do not retry.
14002
LIMIT_EXCEEDED
Payment processing failure because card limit has exceeded.
Retry with different payment method, retry later, or decline the transaction.
14002
PICKUP_CARD
Payment processing failure. The card has been reported lost or stolen and should be removed from use.
Do not retry.
14002
PROCESSING_AMOUNT_ERROR
Payment processing failure due to invalid amount for this transaction.
Retry with correct amount. If issues persists, decline the transaction.
14002
PROCESSING_DUPLICATE
Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.
Do not retry.
14002
PROCESSING_GENERAL_DECLINE
Payment processing failure due to an unspecified error returned.
Retry. If issue persists, contact the issuing bank or decline the transaction.
14002
PROCESSING_TIMEOUT
Payment processing failure due to timeout.
Retry.
14002
REFUND_FAILED
A general payment failure has occurred for this refund.
Retry. If issue persists, contact BlueSnap Support.
14002
RESTRICTED_CARD
Payment processing failure due to restricted card.
Do not retry.
14002
STRONG_CUSTOMER_AUTHENTICATION_REQUIRED
The transaction failed because there is no strong customer authentication.
Check the card details and try again.
14002
SYSTEM_TECHNICAL_ERROR
Payment processing failure due to problematic transaction.
Do not retry.
14002
THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE
Payment processing failure because the issuer is unavailable or offline.
Retry.
14002
THREE_D_SECURE_FAILURE
Payment processing failure due to 3D secure failure.
Do not retry.
14011
PAYMENT_METHOD_NOT_SUPPORTED
Payment processing failure because the attempted operation is not supported for this payment method.
Do not retry.
14016
NO_AVAILABLE_PROCESSORS
There are no available processors for the specific request.
Contact BlueSnap Support.
15008
SHOPPER_NOT_FOUND
The Shopper ID passed in the request was not found.
Retry with correct vaulted shopper ID.
15012
SHOPPER_COUNTRY_OFAC_SANCTIONED
One of the shopper's countries was defined as OFAC sanctioned.
Do not retry.
16003
MULTIPLE_PAYMENT_METHODS_NON_SELECTED
Shopper has multiple payment methods, but none is selected.
Retry with specified payment method.
20002
MULTIPLE_TRANSACTIONS_FOUND
Transaction retrieval service failure. Multiple transactions found with merchant transaction ID: ${merchantTransactionId}.
Retry with correct merchant transaction ID. If issue persists, contact BlueSnap Support.
20003
TRANSACTION_LOCKED
Transaction ${transactionType} failed. Transaction locked.
Contact BlueSnap Support.
20004
TRANSACTION_PAYMENT_METHOD_NOT_SUPPORTED
Payment method is not supported.
Retry with different payment method or decline the transaction.
20005
TRANSACTION_NOT_AUTHORIZED
Transaction is not authorized.
Retry Auth request with correct details.
20006
TRANSACTION_ALREADY_EXISTS
Transaction AUTH_REVERSAL FAILED. Transaction already exists.
Do not retry.
20007
TRANSACTION_EXPIRED
Transaction is expired.
Do not retry. Create new transaction request.
20008
TRANSACTION_ID_REQUIRED
Transaction ID is required.
Retry with transaction ID.
20009
INVALID_TRANSACTION_ID
Transaction ID is invalid.
Retry with correct transaction ID.
20010
TRANSACTION_ALREADY_CAPTURED
Transaction was already captured.
Do not retry.
20031
MISSING_RELEVANT_METHOD_FOR_SHOPPER
Shopper has no relevant payment method.
For example, CC.
Update the vaulted shopper with a relevant payment method.
or
Include the payment method in the Auth Only or Auth Capture request.
43008
EXTERNAL_TAX_SERVICE_MISMATCH_CURRENCY
The given currency must match the original tax quote currency.
Retry the transaction with the same currency as the tax quote.
or
Create a new tax quote with the desired currency and retry the transaction.
43009
EXTERNAL_TAX_SERVICE_UNEXPECTED_TOTAL_PAYMENT
The given total payment must match the original total calculated in the given tax quote reference.
Retry with the correct amount.
43010
EXTERNAL_TAX_SERVICE_TAX_REFERENCE_ALREADY_USED
The given tax reference was already in use.
Create a new tax quote and retry the transaction.
-
USER_NOT_AUTHORIZED
User is not authorized to retrieve tax reference.
The tax quote is expired. Create a new tax quote and retry the transaction.
-
CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED
Shopper credit card cannot contain both plain and encrypted details.
Retry with correct details.
-
CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED
Encrypted Field 'Encrypted Card Number' is required.
Retry with encrypted card number.
-
CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED
Encrypted Field 'Encrypted Security Code' is required.
Retry with encrypted security code.