{"metadata":{"image":[],"title":"","description":""},"api":{"url":"","auth":"required","settings":"","results":{"codes":[]},"params":[]},"next":{"description":"","pages":[]},"title":"Card Transaction Errors","type":"basic","slug":"card-transaction-errors","excerpt":"","body":"The following errors can be returned in response to a Card Transaction request. For details on how to address the error, refer to the Action column. \n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Code\",\n    \"h-1\": \"Name\",\n    \"h-2\": \"Description\",\n    \"12-0\": \"14001\",\n    \"18-0\": \"14002\",\n    \"19-0\": \"14002\",\n    \"20-0\": \"14002\",\n    \"21-0\": \"14002\",\n    \"22-0\": \"14002\",\n    \"24-0\": \"14002\",\n    \"25-0\": \"14002\",\n    \"27-0\": \"14002\",\n    \"29-0\": \"14002\",\n    \"30-0\": \"14002\",\n    \"31-0\": \"14002\",\n    \"33-0\": \"14002\",\n    \"34-0\": \"14002\",\n    \"35-0\": \"14002\",\n    \"4-0\": \"10000\",\n    \"11-0\": \"11001\",\n    \"4-2\": \"The API version passed in the request is invalid.\",\n    \"4-1\": \"INVALID_API_VERSION\",\n    \"11-1\": \"XSS_EXCEPTION\",\n    \"11-2\": \"User input suspected as malicious.\",\n    \"50-0\": \"20002\",\n    \"58-0\": \"20010\",\n    \"50-1\": \"MULTIPLE_TRANSACTIONS_FOUND\",\n    \"50-2\": \"Transaction retrieval service failure. Multiple transactions found with merchant transaction ID: ${merchantTransactionId}.\",\n    \"58-1\": \"TRANSACTION_ALREADY_CAPTURED\",\n    \"58-2\": \"Transaction was already captured.\",\n    \"12-1\": \"THREE_D_SECURITY_AUTHENTICATION_REQUIRED\",\n    \"12-2\": \"3D security authentication is required.\",\n    \"18-1\": \"CALL_ISSUER\",\n    \"18-2\": \"Payment processing failure due to an unspecified error. Please contact the issuing bank.\",\n    \"19-1\": \"CARD_LOST_OR_STOLEN\",\n    \"19-2\": \"The card is lost or stolen.\",\n    \"20-1\": \"CVV_ERROR\",\n    \"20-2\": \"Payment processing failure due to CVV error.\",\n    \"21-1\": \"DO_NOT_HONOR\",\n    \"21-2\": \"Payment processing failure due to issuing bank decline.\",\n    \"22-1\": \"EXPIRED_CARD\",\n    \"22-2\": \"Payment processing failure due to expired card.\",\n    \"24-1\": \"HIGH_RISK_ERROR\",\n    \"24-2\": \"Payment processing failure due to high risk.\",\n    \"25-1\": \"INCORRECT_INFORMATION\",\n    \"25-2\": \"Payment processing failure due to incorrect information.\\n\\n*Description will contain additional information about the specific error.*\",\n    \"27-1\": \"INSUFFICIENT_FUNDS\",\n    \"27-2\": \"Payment processing failure due to insufficient funds.\",\n    \"29-1\": \"INVALID_CARD_NUMBER\",\n    \"29-2\": \"Payment processing failure due to invalid card number.\",\n    \"30-1\": \"INVALID_CARD_TYPE\",\n    \"30-2\": \"Payment processing failure due to invalid card type.\",\n    \"31-1\": \"INVALID_PIN_OR_PW_OR_ID_ERROR\",\n    \"31-2\": \"Payment processing failure due to invalid PIN, password or ID error.\",\n    \"33-1\": \"LIMIT_EXCEEDED\",\n    \"33-2\": \"Payment processing failure because card limit has exceeded.\",\n    \"34-1\": \"PICKUP_CARD\",\n    \"34-2\": \"Payment processing failure. The card has been reported lost or stolen and should be removed from use.\",\n    \"35-1\": \"PROCESSING_AMOUNT_ERROR\",\n    \"35-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n    \"36-1\": \"PROCESSING_DUPLICATE\",\n    \"36-2\": \"Payment processing failure due to duplication. The transaction is a duplicate of a previously submitted transaction.\",\n    \"37-1\": \"PROCESSING_GENERAL_DECLINE\",\n    \"37-2\": \"Payment processing failure due to an unspecified error returned.\",\n    \"38-1\": \"PROCESSING_TIMEOUT\",\n    \"38-2\": \"Payment processing failure due to timeout.\",\n    \"36-0\": \"14002\",\n    \"37-0\": \"14002\",\n    \"38-0\": \"14002\",\n    \"42-1\": \"SYSTEM_TECHNICAL_ERROR\",\n    \"42-2\": \"Payment processing failure due to system technical error.\",\n    \"42-0\": \"14002\",\n    \"43-0\": \"14002\",\n    \"43-1\": \"THE_ISSUER_IS_UNAVAILABLE_OR_OFFLINE\",\n    \"43-2\": \"Payment processing failure because the issuer is unavailable or offline.\",\n    \"52-0\": \"20004\",\n    \"53-0\": \"20005\",\n    \"54-0\": \"20006\",\n    \"55-0\": \"20007\",\n    \"56-0\": \"20008\",\n    \"57-0\": \"20009\",\n    \"52-1\": \"TRANSACTION_PAYMENT_METHOD_NOT_SUPPORTED\",\n    \"52-2\": \"Payment method is not supported.\",\n    \"53-1\": \"TRANSACTION_NOT_AUTHORIZED\",\n    \"53-2\": \"Transaction is not authorized.\",\n    \"54-1\": \"TRANSACTION_ALREADY_EXISTS\",\n    \"54-2\": \"Transaction AUTH_REVERSAL FAILED. Transaction already exists.\",\n    \"55-1\": \"TRANSACTION_EXPIRED\",\n    \"55-2\": \"Transaction is expired.\",\n    \"56-1\": \"TRANSACTION_ID_REQUIRED\",\n    \"56-2\": \"Transaction ID is required.\",\n    \"57-1\": \"INVALID_TRANSACTION_ID\",\n    \"57-2\": \"Transaction ID is invalid.\",\n    \"47-0\": \"15008\",\n    \"47-1\": \"SHOPPER_NOT_FOUND\",\n    \"47-2\": \"The Shopper ID passed in the request was not found.\",\n    \"48-0\": \"15012\",\n    \"48-1\": \"SHOPPER_COUNTRY_OFAC_SANCTIONED\",\n    \"48-2\": \"One of the shopper's countries was defined as OFAC sanctioned.\",\n    \"49-0\": \"16003\",\n    \"49-1\": \"MULTIPLE_PAYMENT_METHODS_NON_SELECTED\",\n    \"49-2\": \"Shopper has multiple payment methods, but none is selected.\",\n    \"51-0\": \"20003\",\n    \"51-1\": \"TRANSACTION_LOCKED\",\n    \"51-2\": \"Transaction ${transactionType} failed. Transaction locked.\",\n    \"23-0\": \"14002\",\n    \"23-1\": \"GENERAL_PAYMENT_PROCESSING_ERROR\",\n    \"23-2\": \"Payment processing failure due to an unspecified error. Description will contain the error code and message sent by the processor if applicable.\",\n    \"64-0\": \"-\",\n    \"65-0\": \"-\",\n    \"66-0\": \"-\",\n    \"64-1\": \"CREDIT_CARD_DETAILS_PLAIN_AND_ENCRYPTED\",\n    \"64-2\": \"Shopper credit card cannot contain both plain and encrypted details.\",\n    \"65-1\": \"CREDIT_CARD_ENCRYPTED_NUMBER_REQUIRED\",\n    \"65-2\": \"Encrypted Field 'Encrypted Card Number' is required.\",\n    \"66-1\": \"CREDIT_CARD_ENCRYPTED_SECURITY_CODE_REQUIRED\",\n    \"66-2\": \"Encrypted Field 'Encrypted Security Code' is required.\",\n    \"0-0\": \"7\",\n    \"0-1\": \"INVALID_TRANSACTION_TYPE\",\n    \"0-2\": \"Transaction type is invalid.\\nNote: HTTP status is 403 Forbidden\",\n    \"5-1\": \"PAYMENT_GENERAL_FAILURE\",\n    \"5-0\": \"10000\",\n    \"5-2\": \"A general payment failure has occurred.\",\n    \"6-0\": \"10001\",\n    \"6-1\": \"VALIDATION_GENERAL_FAILURE\",\n    \"6-2\": \"The resource passed in the request has violated validation rules. Additional information about the specific issue is provided in the error description.\",\n    \"44-0\": \"14002\",\n    \"44-1\": \"THREE_D_SECURE_FAILURE\",\n    \"44-2\": \"Payment processing failure due to 3D secure failure.\",\n    \"46-0\": \"14016\",\n    \"46-1\": \"NO_AVAILABLE_PROCESSORS\",\n    \"46-2\": \"There are no available processors for the specific request.\",\n    \"7-1\": \"INVALID_MERCHANT_TRANSACTION_ID\",\n    \"8-1\": \"INVALID_RECURRING_TRANSACTION\",\n    \"9-1\": \"MERCHANT_CONFIGURATION_ERROR\",\n    \"10-1\": \"MISSING_CARD_TYPE\",\n    \"7-0\": \"10001\",\n    \"8-0\": \"10001\",\n    \"9-0\": \"10001\",\n    \"10-0\": \"10001\",\n    \"1-0\": \"30\",\n    \"1-2\": \"No card holder or vaulted shopper id\",\n    \"1-1\": \"MISSING_SHOPPER_OR_CARD_HOLDER\",\n    \"2-0\": \"85\",\n    \"2-1\": \"INVALID_HTTP_METHOD\",\n    \"2-2\": \"CAPTURE transactions should be sent using an HTTP PUT method\",\n    \"7-2\": \"Merchant-transaction-id should be up to 50 characters\",\n    \"8-2\": \"recurring-transaction element is missing or invalid\",\n    \"9-2\": \"Merchant Configuration Error\",\n    \"10-2\": \"card-type element is required\",\n    \"h-3\": \"Action\",\n    \"0-3\": \"Retry after validating request. If issue persists, contact BlueSnap Support.\",\n    \"1-3\": \"Retry with card holder info or vaulted shopper ID.\",\n    \"2-3\": \"Retry with HTTP PUT method.\",\n    \"4-3\": \"Retry with correct API version.\",\n    \"5-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n    \"6-3\": \"Retry with correct resource.\",\n    \"7-3\": \"Retry with correct merchant transaction ID.\",\n    \"8-3\": \"Retry with recurring transaction element.\",\n    \"9-3\": \"Contact BlueSnap Support.\",\n    \"10-3\": \"Retry with card type element.\",\n    \"11-3\": \"Do not retry.\",\n    \"12-3\": \"Retry with 3D Secure authentication.\",\n    \"18-3\": \"Do not retry.\",\n    \"19-3\": \"Retry with a different card or decline the transaction.\",\n    \"20-3\": \"Retry with correct CVV code.\",\n    \"21-3\": \"Retry with different payment method or retry again in 24 hours.\",\n    \"22-3\": \"Retry with correct expiration date. If issue persists, retry with different payment method or decline the transaction.\",\n    \"23-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n    \"24-3\": \"Do not retry.\",\n    \"25-3\": \"Do not retry.\",\n    \"27-3\": \"Retry with different payment method, retry later, or decline the transaction.\",\n    \"29-3\": \"Retry with correct card number. If issue persists, retry with different payment method or decline the transaction.\",\n    \"30-3\": \"Retry with correct card number or different payment method, or decline the transaction.\",\n    \"31-3\": \"Retry with correct PIN, password, or ID. If issue persists, contact BlueSnap Support.\",\n    \"33-3\": \"Retry with different payment method, retry later, or decline the transaction.\",\n    \"34-3\": \"Do not retry.\",\n    \"35-3\": \"Retry with correct amount. If issues persists, decline the transaction.\",\n    \"36-3\": \"Do not retry.\",\n    \"37-3\": \"Retry. If issue persists, contact the issuing bank or decline the transaction.\",\n    \"38-3\": \"Retry.\",\n    \"42-3\": \"Retry.\",\n    \"43-3\": \"Retry.\",\n    \"44-3\": \"Do not retry.\",\n    \"46-3\": \"Contact BlueSnap Support.\",\n    \"47-3\": \"Retry with correct vaulted shopper ID.\",\n    \"48-3\": \"Do not retry.\",\n    \"49-3\": \"Retry with specified payment method.\",\n    \"50-3\": \"Retry with correct merchant transaction ID. If issue persists, contact BlueSnap Support.\",\n    \"51-3\": \"Contact BlueSnap Support.\",\n    \"52-3\": \"Retry with different payment method or decline the transaction.\",\n    \"53-3\": \"Retry Auth request with correct details.\",\n    \"54-3\": \"Do not retry.\",\n    \"55-3\": \"Do not retry. Create new transaction request.\",\n    \"56-3\": \"Retry with transaction ID.\",\n    \"57-3\": \"Retry with correct transaction ID.\",\n    \"58-3\": \"Do not retry.\",\n    \"64-3\": \"Retry with correct details.\",\n    \"65-3\": \"Retry with encrypted card number.\",\n    \"66-3\": \"Retry with encrypted security code.\",\n    \"13-0\": \"14002\",\n    \"13-1\": \"AUTHORIZATION_AMOUNT_ALREADY_REVERSED\",\n    \"13-2\": \"Payment processing failure because the authorization has already been reversed.\",\n    \"13-3\": \"Do not retry.\",\n    \"14-0\": \"14002\",\n    \"15-0\": \"14002\",\n    \"14-1\": \"AUTHORIZATION_AMOUNT_NOT_VALID\",\n    \"14-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n    \"14-3\": \"Retry with correct amount. If issue persists, decline the transaction.\",\n    \"15-1\": \"AUTHORIZATION_EXPIRED\",\n    \"15-2\": \"Payment processing failure because the authorization has expired.\",\n    \"15-3\": \"Do not retry.\",\n    \"16-0\": \"14002\",\n    \"16-1\": \"AUTHORIZATION_NOT_FOUND\",\n    \"16-2\": \"Payment processing failure because the authorization was not found.\",\n    \"16-3\": \"Do not retry.\",\n    \"26-1\": \"INCORRECT_SETUP\",\n    \"26-0\": \"14002\",\n    \"26-2\": \"Payment processing failure due to incorrect setup.\",\n    \"26-3\": \"Contact BlueSnap Support.\",\n    \"28-0\": \"14002\",\n    \"28-1\": \"INVALID_AMOUNT\",\n    \"28-2\": \"Payment processing failure due to invalid amount for this transaction.\",\n    \"28-3\": \"Retry with correct amount. If issue persists, decline the transaction.\",\n    \"32-0\": \"14002\",\n    \"32-1\": \"INVALID_TRANSACTION\",\n    \"32-2\": \"Payment processing failure because this transaction is not allowed by the issuer.\",\n    \"32-3\": \"Do not retry.\",\n    \"39-0\": \"14002\",\n    \"39-1\": \"REFUND_FAILED\",\n    \"39-2\": \"A general payment failure has occurred for this refund.\",\n    \"39-3\": \"Retry. If issue persists, contact BlueSnap Support.\",\n    \"40-0\": \"14002\",\n    \"40-1\": \"RESTRICTED_CARD\",\n    \"40-2\": \"Payment processing failure due to restricted card.\",\n    \"40-3\": \"Do not retry.\",\n    \"45-1\": \"PAYMENT_METHOD_NOT_SUPPORTED\",\n    \"45-0\": \"14011\",\n    \"45-2\": \"Payment processing failure because the attempted operation is not supported for this payment method.\",\n    \"45-3\": \"Do not retry.\",\n    \"17-0\": \"14002\",\n    \"17-1\": \"BLS_CONNECTION_PROBLEM\",\n    \"17-3\": \"Do not retry.\",\n    \"17-2\": \"Your payment request could not be successfully completed.\",\n    \"3-0\": \"90\",\n    \"3-1\": \"MISSING_CARD_TYPE\",\n    \"3-2\": \"`card-type` element is required\",\n    \"3-3\": \"Retry with the `card-type` element\",\n    \"41-0\": \"14002\",\n    \"41-1\": \"STRONG_CUSTOMER_AUTHENTICATION_REQUIRED\",\n    \"41-2\": \"The transaction failed because there is no strong customer authentication.\",\n    \"41-3\": \"Check the card details and try again.\",\n    \"59-0\": \"20031\",\n    \"59-1\": \"MISSING_RELEVANT_METHOD_FOR_SHOPPER\",\n    \"59-2\": \"Shopper has no relevant payment method. \\n\\nFor example, CC.\",\n    \"59-3\": \"Update the vaulted shopper with a relevant payment method.\\n\\n*or*\\n\\nInclude the payment method in the Auth Only or Auth Capture request.\",\n    \"60-0\": \"43008\",\n    \"60-1\": \"EXTERNAL_TAX_SERVICE_MISMATCH_CURRENCY\",\n    \"60-2\": \"The given currency must match the original tax quote currency.\",\n    \"60-3\": \"Retry the transaction with the same currency as the tax quote. \\n\\n*or*\\n\\nCreate a new tax quote with the desired currency and retry the transaction.\",\n    \"61-0\": \"43009\",\n    \"61-1\": \"EXTERNAL_TAX_SERVICE_UNEXPECTED_TOTAL_PAYMENT\",\n    \"61-2\": \"The given total payment must match the original total calculated in the given tax quote reference.\",\n    \"61-3\": \"Retry with the correct amount.\",\n    \"62-0\": \"43010\",\n    \"62-1\": \"EXTERNAL_TAX_SERVICE_TAX_REFERENCE_ALREADY_USED\",\n    \"62-2\": \"The given tax reference was already in use.\",\n    \"62-3\": \"Create a new tax quote and retry the transaction.\",\n    \"63-0\": \"-\",\n    \"63-1\": \"USER_NOT_AUTHORIZED\",\n    \"63-2\": \"User is not authorized to retrieve tax reference.\",\n    \"63-3\": \"The tax quote is expired. Create a new tax quote and retry the transaction.\"\n  },\n  \"cols\": 4,\n  \"rows\": 67\n}\n[/block]","updates":[],"order":3,"isReference":false,"hidden":false,"sync_unique":"","link_url":"","link_external":false,"_id":"5ff4b747849e1b03c50684ab","project":"57336fd5a6a9c40e00e13a0b","version":{"version":"8976-XML","version_clean":"8976.0.0-XML","codename":"3.36.1 Release","is_stable":false,"is_beta":false,"is_hidden":false,"is_deprecated":false,"categories":["5ff4b747849e1b03c5068409","5ff4b747849e1b03c506840a","5ff4b747849e1b03c506840b","5ff4b747849e1b03c506840c","5ff4b747849e1b03c506840d","5ff4b747849e1b03c506840e","5ff4b747849e1b03c506840f","5ff4b747849e1b03c5068410","5ff4b747849e1b03c5068411","5ff4b747849e1b03c5068412","5ff4b747849e1b03c5068413","5ff4b747849e1b03c5068414","5ff4b747849e1b03c5068415","5ff4b747849e1b03c5068416","5ff4b747849e1b03c5068417","5ff4b747849e1b03c5068418","5ff4b747849e1b03c5068419","5ff4b747849e1b03c506841a","5ff4b747849e1b03c506841b","5ff4b747849e1b03c506841c"],"_id":"5ff4b747849e1b03c50684c7","project":"57336fd5a6a9c40e00e13a0b","__v":0,"forked_from":"5fd26704abd1b6004f12d72c","createdAt":"2018-04-24T15:24:22.608Z","releaseDate":"2018-04-24T15:24:22.608Z"},"category":{"sync":{"isSync":false,"url":""},"pages":[],"title":"Errors","slug":"errors","order":15,"from_sync":false,"reference":false,"_id":"5ff4b747849e1b03c5068414","version":"5ff4b747849e1b03c50684c7","project":"57336fd5a6a9c40e00e13a0b","createdAt":"2015-10-15T16:21:09.840Z","__v":0},"user":"5beb1b96bc2003003ecd645e","createdAt":"2019-07-23T16:22:57.036Z","__v":0,"parentDoc":null}