Refund

The Refund request allows you to perform a full or partial refund on a transaction that was processed through the Payment API.

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Notes

Refund currency The refund is automatically performed in the currency of the original transaction.

Refunds for card and ACH transactions For card and ACH transactions, when you issue a refund, we will first attempt to void the transaction.

  • For cards, if the transaction cannot be voided, a refund will be issued.
  • For ACH, you will need to issue a refund once the transaction has been settled.

Retrieving refund details To view details about the refunds on a specific transaction, use the Retrieve call for that transaction type (such as Retrieve Card Transaction or Retrieve ACH/ECP Transaction).

  • Retrieve the transaction using the transaction-id to view all refunds for that transaction.
  • Retrieve the transaction using the refund-transaction-id to view a specific refund and all its details (such as metadata).

Colorado Delivery Fee: Per Colorado tax law, the Colorado delivery fee is not refundable except for cancelled, chargeback or voided transactions. This includes the tax portion except in the case of certain chargebacks.


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Tip

You can test out a request that hits our sandbox in real-time. Follow the instructions here to use the "Try It!" feature on the right side.

Request Content

Send a refund object, with the following:

Property

Type

Required

amount

decimal

optional

tax-amount

decimal

optional (included if a partial refund of transaction involving taxes)

reason

string

optional

cancel-subscriptions

boolean

optional

vendors-refund-info

container

optional (see vendors-refund-info)

transaction-meta-data

container

optional (see transaction-meta-data)

Response Details

If successful, the response HTTP status code is 200 and contains the refund object.

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Example

Request Example

curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039318399 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <reason>Refund for order #1992</reason>
  <cancel-subscriptions>false</cancel-subscriptions>
  <transaction-meta-data>
    <meta-data>
      <meta-key>refundedItems</meta-key>
      <meta-value>1552,8832</meta-value>
      <meta-description>Refunded Items</meta-description>
    </meta-data>
    <meta-data>
      <meta-key>keyNumber2</meta-key>
      <meta-value>KTD</meta-value>
      <meta-description>Metadata 2</meta-description>
    </meta-data>
  </transaction-meta-data>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039287997 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <amount>10</amount>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039287997 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <amount>52.50</amount>
  <tax-amount>2.50</tax-amount>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/merchant/1011671987  \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <reason>Refund for order #1992</reason>
</refund>'

Response Example

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318651</refund-transaction-id>
  <transaction-meta-data>
    <meta-data>
      <meta-key>refundedItems</meta-key>
      <meta-value>1552,8832</meta-value>
      <meta-description>Refunded Items</meta-description>
    </meta-data>
    <meta-data>
      <meta-key>keyNumber2</meta-key>
      <meta-value>KTD</meta-value>
      <meta-description>Metadata 2</meta-description>
    </meta-data>
  </transaction-meta-data>
  <reason>Refund for order &#x23;1992</reason>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318669</refund-transaction-id>
  <amount>10</amount>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318670</refund-transaction-id>
  <amount>52.50</amount>
  <tax-amount>2.50</tax-amount>
</refund>

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API Explorer

To test a call, enter an existing transaction ID in the transaction-id field. This automatically inserts the ID into the request URL. Click the "Try It!" button in the right-hand column to test using the default, pre-populated sample values. To test with your own values, edit the parameter fields below. You'll see them populate in the right-hand column and you can click the "Try It!" button to submit your test request and see a response.

Language
Authentication
Header
Click Try It! to start a request and see the response here!