Refund

The Refund request allows you to perform a full or partial refund on a transaction that was processed through the Payment API.

Refund Currency:
The refund is automatically performed in the currency of the original transaction.

Retrieving Refund Details:
To view details about the refunds on a specific transaction, use the Retrieve call for that transaction type (such as Retrieve Card Transaction or Retrieve ACH/ECP Transaction).

  • Retrieve the transaction using the transactionId to view all refunds for that transaction.
  • Retrieve the transaction using the refundTransactionId to view a specific refund and all its details (such as metadata).

Refunds for Card and ACH Transactions:
For card and ACH transactions, when you issue a refund, we will first attempt to void the transaction.

  • For cards, if the transaction cannot be voided, a refund will be issued.
  • For ACH, you will need to issue a refund once the transaction has been settled.

Refund Period:
Refunds can only be issued for transactions less than 2 years old.

Colorado Delivery Fee:
Per Colorado tax law, the Colorado delivery fee is not refundable except for cancelled, chargeback or voided transactions. This includes the tax portion except in the case of certain chargebacks.


Supported Payment Methods

We support refunds through our API if any of the following payment methods were used:

  • ACH
  • Cards/Wallets
  • PayPal
  • SEPA

πŸ“˜

Tip

You can test out a request that hits our sandbox in real-time. Follow the instructions here to use the "Try It!" feature on the right side.

Request Content

Path Params

To complete a refund using transaction-id, use the following request URL:
https://sandbox.bluesnap.com/services/2/transactions/refund/:transaction-id

To complete a refund using merchant-transaction-id, use the following request URL:
https://sandbox.bluesnap.com/services/2/transactions/refund/merchant/:merchant-transaction-id

Send a refund object, with the following:

PropertyTypeRequired
amountdecimaloptional
tax-amountdecimaloptional (included if a partial refund of transaction involving taxes)
reasonstringoptional
cancel-subscriptionsbooleanoptional
vendors-refund-infocontaineroptional (see vendors-refund-info)
transaction-meta-datacontaineroptional (see transaction-meta-data)

Response Details

If successful, the response HTTP status code is 200 and contains the refund object.

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Example

Request Example

curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039318399 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <reason>Refund for order #1992</reason>
  <cancel-subscriptions>false</cancel-subscriptions>
  <transaction-meta-data>
    <meta-data>
      <meta-key>refundedItems</meta-key>
      <meta-value>1552,8832</meta-value>
      <meta-description>Refunded Items</meta-description>
    </meta-data>
    <meta-data>
      <meta-key>keyNumber2</meta-key>
      <meta-value>KTD</meta-value>
      <meta-description>Metadata 2</meta-description>
    </meta-data>
  </transaction-meta-data>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039287997 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <amount>10</amount>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/1039287997 \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <amount>52.50</amount>
  <tax-amount>2.50</tax-amount>
</refund>'
curl -v -X POST https://sandbox.bluesnap.com/services/2/transactions/refund/merchant/1011671987  \
-H 'Content-Type: application/xml' \
-H 'Accept: application/xml' \ 
-H 'Authorization: Basic dXNlcm5hbWU6cGFzc3dvcmQ=' \
-d '
<refund xmlns="http://ws.plimus.com">
  <reason>Refund for order #1992</reason>
</refund>'

Response Example

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318651</refund-transaction-id>
  <transaction-meta-data>
    <meta-data>
      <meta-key>refundedItems</meta-key>
      <meta-value>1552,8832</meta-value>
      <meta-description>Refunded Items</meta-description>
    </meta-data>
    <meta-data>
      <meta-key>keyNumber2</meta-key>
      <meta-value>KTD</meta-value>
      <meta-description>Metadata 2</meta-description>
    </meta-data>
  </transaction-meta-data>
  <reason>Refund for order &#x23;1992</reason>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318669</refund-transaction-id>
  <amount>10</amount>
  <cancel-subscriptions>false</cancel-subscriptions>
</refund>
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
  <refund-transaction-id>1039318670</refund-transaction-id>
  <amount>52.50</amount>
  <tax-amount>2.50</tax-amount>
</refund>
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<refund xmlns="http://ws.plimus.com">
	<refundTransactionId>2148039782</refundTransactionId>
	<transactionMetaData>
		<metaData>
			<metaKey>shippingAmount2</metaKey>
			<metaValue>10</metaValue>
			<metaDescription>Shipping Amount</metaDescription>
		</metaData>
	</transactionMetaData>
	<reason>test full refund</reason>
	<refundStatus>PENDING</refundStatus>
</refund>

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API Explorer

To test a call, enter an existing transaction ID in the transaction-id field. This automatically inserts the ID into the request URL. Click the "Try It!" button in the right-hand column to test using the default, pre-populated sample values. To test with your own values, edit the parameter fields below. You'll see them populate in the right-hand column and you can click the "Try It!" button to submit your test request and see a response.

Language
Authorization
Header
Click Try It! to start a request and see the response here!