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Payment API (XML)

Card/Wallet Transactions

PayPal Transactions

ACH/ECP Transactions

iDEAL Transactions

Local Bank Transfer transactions

SEPA Direct Debit Transactions

Sofort Transactions

Batch Transactions

Refunds

Vaulted Shoppers

Subscriptions

Fraud Review

Marketplace

Wallets

Errors

Resources

Test Data & Codes

Guides & Tools

Mobile SDK

Refund Errors

The following errors can be returned in response to refund requests.

Code
Name
Description

14004

REFUND_GENERAL_FAILURE

A general refund failure has occurred.
Retry the transaction.

or

Transaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again.

14005

REFUND_MIN_AMOUNT_FAILURE

The refund amount passed in the request is smaller than the minimum amount allowed.
Correct the amount and resubmit.

14006

REFUND_MAX_AMOUNT_FAILURE

The refund amount passed in the request exceeds the maximum amount allowed.
Correct the amount and resubmit.

14007

REFUND_PERIOD_EXPIRED

Refund failed because the allowed refund period has ended.

14008

INSUFFICIENT_FUNDS_FOR_REFUND

There are insufficient funds to perform the requested refund.

14009

INVOICE_ALREADY_REFUNDED

Refund failed because the payment was already refunded.

14022

INVOICE_ALREADY_FULLY_REFUNDED

Invoice has already been fully refunded.

14023

REFUND_IN_PROCESS

Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request.

14024

PARTIAL_REFUND_NOT_SUPPORTED

Invoice cannot be partially refunded.

14048

PAYMENT_METHOD_NOT_REFUNDABLE

Please contact Merchant Support to issue this refund.

14049

VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND

There are not enough funds in vendor account to issue this refund. Contact Merchant Support

14051

REFUND_TAX_AMOUNT_REQUIRED

A tax amount is required to complete this transaction, even if the amount is zero.

14052

REFUND_NEGATIVE_TAX_AMOUNT

Tax refund failed because the amount must be zero or greater.

14053

REFUND_TAX_AMOUNT_EXCEEDS_ALLOWED_REFUNDABLE

Tax refund amount cannot be more than the allowed refundable amount.

14054

REFUND_TAX_AMOUNT_EXCEEDS_REFUND_AMOUNT

Tax refund amount exceeds total refund amount.

14055

REFUND_TAX_FREE_AMOUNT_EXCEEDS_ALLOWED_REFUNDABLE

Tax-free refund amount cannot be more than the allowed refundable amount.