Fraud Errors

Fraud rules errors

When a transaction triggers fraud rules, BlueSnap returns one of the following errors:

Code

Name

Description

15011

FRAUD_DETECTED

This fraud error message includes a fraudEvents object with the following information:

  • an ID for the fraud event
  • an indication of what fraud rule or configurable threshold was triggered and why
  • an indication of whether the transaction was declined or held for review

15011

FRAUD_ERROR

This error can indicate an invalid card or an invalid site is being used for the transaction.

This fraud error message includes a fraudEvents object containing an ID for the fraud event.

If a transaction triggers multiple fraud rules, then multiple fraud events (one for each triggered fraud rule or threshold) may be sent within the fraudEvents object for that transaction. Refer to the Multiple fraud events example below.

For a complete description of the fraudEvents object, refer to fraudEvents.

Merchants who enroll in the Kount Custom fraud prevention service receive additional fraud details if an order triggers one of the rules they have configured. For information about fraud prevention service levels supported by BlueSnap, refer to Fraud prevention.

Sample fraud error messages

{"message": [{
    "errorName": "FRAUD_DETECTED",
    "code": 15011,
    "description": "The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details.",
    "fraudEvents": {
        "fraudReferenceId": 3565,
        "fraudTransactionId": "DSYK0G9YPJYS",
        "fraudEvent": [
            {
                "fraudEventCode": "billShipAddressNotMatchDecline",
                "fraudEventDecision": "D",
                "fraudEventExpression": "billing_address != shipping_address"
            },
            {
                "fraudEventCode": "blacklistshippingcountrydecline",
                "fraudEventDecision": "D",
                "fraudEventExpression": "AD is in list"
            }
        ]
    }
  }]
}
{"message": [{
    "errorName": "FRAUD_DETECTED",
    "code": 15011,
    "description": "The request cannot be fulfilled for the current shopper. Please contact BlueSnap support for further details.",
    "fraudEvents": {
      "fraudReferenceId": 3565,
      "fraudTransactionId": "DSYK0G9YPJYS"
    }
}]}

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Note regarding multiple fraud events

In the multiple fraud events example above, the second fraud event was the triggering of the shipping country blacklist (the value of the fraudEventCode is blacklistshippingcountrydecline). This fraudEventExpression property says that this rule was triggered because AD is in list. That means that the shopper entered Andorra (country code AD) as the shipping country, and that Andorra is on the blacklist.

Kount error messages

The following error messages may be returned by Kount.

Kount RIS Response KeyKount ErrorBlueSnap ErrorBlueSnap Fraud Error description
323Bad SiteInvalid SiteSite ID in the API request does not match a website ID in the Agent Web Console
332Bad CardInvalid CardCard used in the API request is not valid