The following errors can be returned in response to refund requests.
Code | Name | Description |
---|---|---|
14004 | REFUND_GENERAL_FAILURE | A general refund failure has occurred. Retry the transaction. or Transaction is not valid for refund as transaction has not been cleared yet. Please wait 3-7 days and try again. |
14005 | REFUND_MIN_AMOUNT_FAILURE | The refund amount passed in the request is smaller than the minimum amount allowed. Correct the amount and resubmit. |
14006 | REFUND_MAX_AMOUNT_FAILURE | The refund amount passed in the request exceeds the maximum amount allowed. Correct the amount and resubmit. |
14007 | REFUND_PERIOD_EXPIRED | Refund failed because the allowed refund period has ended. Refunds can only be issued for transactions less than 2 years old. |
14008 | INSUFFICIENT_FUNDS_FOR_REFUND | There are insufficient funds to perform the requested refund. |
14009 | INVOICE_ALREADY_REFUNDED | Refund failed because the payment was already refunded. |
14022 | INVOICE_ALREADY_FULLY_REFUNDED | Invoice has already been fully refunded. |
14023 | REFUND_IN_PROCESS | Another refund request for this invoice is currently in process. Please wait for it to finish before submitting new request. |
14024 | PARTIAL_REFUND_NOT_SUPPORTED | Invoice cannot be partially refunded. |
14048 | PAYMENT_METHOD_NOT_REFUNDABLE | Please contact Merchant Support to issue this refund. |
14049 | VENDOR_INSUFFICIENT_FUNDS_FOR_REFUND | There are not enough funds in vendor account to issue this refund. Contact Merchant Support. |
14051 | REFUND_TAX_AMOUNT_REQUIRED | A tax amount is required to complete this transaction, even if the amount is zero. |
14052 | REFUND_NEGATIVE_TAX_AMOUNT | Tax refund failed because the amount must be zero or greater. |
14053 | REFUND_TAX_AMOUNT_EXCEEDS_ALLOWED_REFUNDABLE | Tax refund amount cannot be more than the allowed refundable amount. |
14054 | REFUND_TAX_AMOUNT_EXCEEDS_REFUND_AMOUNT | Tax refund amount exceeds total refund amount. |
14055 | REFUND_TAX_FREE_AMOUNT_EXCEEDS_ALLOWED_REFUNDABLE | Tax-free refund amount cannot be more than the allowed refundable amount. |